Business Service Management Hub

I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud:  Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts to bring in live guests. This Cloud and technology thing might be catching on. A longstanding benefit of being […]

IT Transformation is and has been a hot topic for >20 years. Wow!  I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just “Keeping the Lights On” and how these metrics haven’t changed in >20 years. The answer […]

I couldn’t resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the recent headlines are, “Twitter Down 2012:  Service Out for Users Throughout the World”. I scratched […]

I live in the Washington, DC metro area, specifically the 51st state – Northern VA or better known as NoVA.  Fortunately, I was not affected by the storms and power outages of a couple weeks ago.  However, Amazon and their Ashburn data center once again.  Once again, many of us social media users found the […]

I have posted a couple of new posts on NetIQ’s Qmunity and wanted to share here as well.  IT is under great Transformation to get to Service Brokers who can manage Service Governance.  This is the convergences of Development, Operations and Security functions within IT.  In the first post I discuss the convergence and the second […]

I’m back from a couple of weeks of travel and most notably, the annual  Gartner Infrastructure and Operations Management Summit (IOM) the first week of June.  There were more than just a handful of aha moments, much churn in what has been a mature market and many great conversations on the solution showcase floor and hallways.  Let’s start with […]

I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ’s IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit.  Now it’s time for one of my favorite battery re-charging conferences of the year, the Gartner Infrastructure and Operations Management Summit (IOM).  I enjoy […]

In my last post, Eat or be Eaten – IT Transformation Underway, I discussed the transformation IT as we know it is undergoing. Last week I had the opportunity to listen to my good friend Eveline Oehrlich of Forresterpresent Reboot Service Management as hosted by ITSM Academy, confirming many of the discussion points from my previous post and had me thinking about my […]

IT is in the midst of a great transformation and wrote about this in a previous blog as referenced by a CIO article and a Forrester blog.  For those of us who have been in and around IT for the past 20 years, we’ve seen this ebb and flow of change.  New technology, growth of […]

This past week Kim S. Nash, Senior Editor for CIO, publshed an insightful article, “Top CIOs Predict the Five-Year Future of the CIO”.  I’ll paraphrase a few of the key points that I jotted down and stuck out when I read through the article: CIO of the future will be an Entrepreneur, Futurist, Global Talent Scout, […]

Often times when we speak with customers about Service Enabling their infrastructure and end-to-end visibility of services, we enter into a discussion of “nice to have” versus “must have”. So why is management “must have” today and high availability relevant with management tools. I always answer, “Do you want the pilot flying the plane blind without instruments? Why would you run your business blind?”

When looking at a sea of red, which outage or performance problem do you work on first? How am I doing with my SLA now (as opposed to how did I do)…

Organizations practicing Business Service Management (BSM) have reaped benefits by aligning their IT with their business processes, improving end-to-end management and standardizing and automating routine tasks.

Companies looking for an edge, might want to begin to explore supply chain analytics, a growing space that gives your company insight into activities within supply chain, valuable information that could give you a leg up in the market.

Wall Street wants to monitor social media streams to find trends they think will help predict the market. I’m skeptical about such an approach, but I do believe it can help marketers find information about their companies from a much smaller sub-set of data.

When the likes of the US government and Microsoft are committing fully to the Cloud, it has to make you stand up and take notice, and while you can’t make your decisions based on what others are doing, you have to at least be thinking about it.

No discussion of analytics is complete without discussing Google Analytics, the free analytics tool from Google. It can provide your company with a wealth of valuable data about your web site’s visitors. You simply add some code to your web site, and Google begins analyzing the traffic for you.

There’s an awful lot of statistics and predictions floating around about how long it will take for companies to adopt the cloud, but in my experience, change happens very slowly in the Enterprise and it could be years before many adopt private clouds.

In an interesting move, VWware is launching CloudFoundry.com, an open platform as a service (PaaS) offering. It should be interesting to see if it’s open enough to support BSM monitoring.

When Amazon EC2 service went down the other day, it didn’t necessarily show the weakness of the Cloud model, but instead showed just how vulnerable everyone is regardless of the location of your infrastructure. If it could happen to Amazon with all its fail-safes, it could happen to you too and you have to be ready.