Business Service Management Hub

When looking at a sea of red, which outage or performance problem do you work on first? How am I doing with my SLA now (as opposed to how did I do)…

For several years, analyst told us that you must have Discovery in order to do a CMDB project. Sure… I’ll buy that concept, but it doesn’t mean I have to start with it…

Business Service Management practices have the greatest chance of success when: The solution provides several different views of the same data. The technical team needs a few different views (top down, bottom up, inside out), the end users of the systems (internal or external customers) want to see the services they are using along with […]

There were some funny commercials and some not so funny commercials during the Super Bowl. The one with Ozzie and Beiber was kind of funny, but I question…

We had a snow storm the other day, during the night we lost power and by morning, the house was cold.   I was able to get on the internet with my laptop which has a cellular wireless connection as well as my cell phone.   I checked some emails for work purposes and then […]

As an end user within an organization, I require a dashboard that I can log into from time to time to see the Services that are offered to me and the health of the services that I currently am using.

The concept of Business Service Management and why it is good for IT (and the business) is reasonably understood by most people.   The reality is that people tend to buy BSM solutions for the features it provides not just on the definition of BSM.   For some organizations, a BSM product is purchased within […]

In order to understand the overall health of a service, it requires several management tools such as network monitoring (device up/down, switches, etc), device (CPU, Memory, disk) monitoring, application (logs, SNMP, etc) monitoring, etc.  The common approach is to use more than one tool such as EMC SMARTS, IBM Netcool, BMC Patrol, home grown monitoring […]

Below are some of the common reasons that CMDB implementations fail.   They are in no particular order. Lack of Management Buy-in Face it, one group is going to be the buyer and installer of the CMDB, there are many other groups/departments that will be needed to help maintain the data as well as use […]

I ran across this article the other day by Doug Mueller and it reminded me of the multi-layer Service Catalog.  I’m not sure if this is an actual term or not, but it’s a good description of what it is.  If you take a very large organization that is broken up into distinct areas such as the teams […]

So you have a console that has your Business Service Management views.   You set up the views to show the key Services you are providing to your end customer(s) (EMail, Databases,  CRM, etc).  You somehow are bringing in monitoring data in order to light up the service views in order to show some type […]

If you are reading this, then there must still be some questions in your mind on what Business Service Management (BSM) is, I’m not going to give you the elevator pitch, there are lots of companies with different flavors of those, I’ll take another angle on it that might help. There is this large shipping […]

Managing the enterprise from a Service perspective, understanding the individuals parts that make up the entire service is a fundamental requirement.

Setting up a tool that performs some type of end user performance testing is not enough, it is a type of testing that provides a view of the end user experience of using a part of a specific service. Adding Service Level Management on top of the testing is still not enough.

I like to do searches on the internet from time to time to see the type of hits produced around specific terms such as Business Service Management and Cloud Computing.

I was thinking the about computer system recovery, mostly because I was/am trying to fix a computer at home.   It started me thinking about the companies I have seen over the years with the blank check approach to DR and the ones I have seen with the piggy bank approach.  It’s interesting, I’ve seen […]