Business Service Management Hub

The Hub Commentary_

To the point of more with less and making the right investments.  This goes to knowing your services, cost and value.  All part of the practice of business service management and I agree we are at a tipping point for Open Source solutions and not just the collaboration, management tools too.

I find this interesting as I have been using Open Office for almost 2 years now and those of us who use Open Source know that these products got it right.  They publish in both formats.  So I can take advantage of Open Office, but I can publish in Microsoft formats to share with the non-Open Source world.  That is the smart model to gain traction in the market.

Do you continue paying the tax to the big guys or invest those taxes in growth?

Michele

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IT chiefs are increasingly turning to open-source software to help create a competitive advantage for the business, according to new research from Gartner.  (Read Full Article…)

The Hub Commentary_

Open Source is gaining in adoption.  I find this part of the business service management swell and transformation trend to evaluate the automation and driving down of operational costs to focus on the use of technology to drive business growth.  Just look at “Watson” on Jeopardy, powered by SUSE Linux.  It’s the Watson analytics that is relevant, not the cost of an operating system to drive it.

This same transformation will cut across the whole of the IT commodity monitoring and support functions with SaaS service and support tools and open source monitoring tools that have been on the market for quite some time and proven stable.  If you aren’t leveraging it, I guarantee your competition is using it.  It’s time for IT transformation and re-thinking that which is commodity and that which drives and differentiates your business.

Have you stopped paying the Big Boys the taxes to monitor your command center yet?

Michele

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Vendors of proprietary software are fond of warning potential customers that open source software isn’t ready for business, typically citing subpar features or a higher total cost of ownership (TCO).  (Read Full Article…)

The Hub Commentary     __

I tend to agree with the increased focus on performance and end-user monitoring and believe it will be driven by the requirement to monitor the service providers as cloud services are incorporated.  Controlled change management with an end-to-end view of the complex infrastructure will work to mitigate risk and both will rely on an integration platform and strategy.

Open Source monitoring for the commodity will also rise in popularity and implementation, but I don’t agree with building more into the monitoring tools or waiting for one vendor to build a single framework.  A single vendor framework is and has never been built ground up to monitor and manage the data center.  The big four all grow through acquisition of many technologies and cobble them together through data layer integrations.  No offense to my vendor friends, I’ve been a product manager for one of them and did exactly the same thing after an acquisition was made – it’s the quickest way to claim integration victory.

I believe we will see data centers leveraging Open Source, Cloud services for both Services (commodity management – ala ITSM tools) and Infrastructure (to test out excess capacity and demand flexibility options); rise in both availability and performance monitoring for new technology and delivery methods; and end-to-end visibility requirements to mitigate risk and speed restoration time.  All of this is solved and future proofs the data center by considering a  sound integration platform and strategy pulling together the physical, virtual, cloud environment into a single view for monitoring, managing and measuring.

Push your suppliers to build the best monitoring/management tools possible and leverage an integration platform to bring the best of your investments together to transform your data center into a service provider.  Oh yeah, 2011 will be the tipping for data center transformation into a service provider – not technology manager.

Michele

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Depending on where they stand in the overall environment, network and systems management companies hear different concerns from their enterprise IT clientele. Here’s a look at how the year will shake out in a number of different areas … (read full article…)