Business Service Management Hub

The Hub Commentary_

Virtualized Desktop Infrastructures (VDI) can save organizations on the hardware with the thin client, but as Arthur points out there are additional costs to consider and with everything there is a break-even and savings point with volume.  We are back to the dumb terminal!  What is old is new again.

I do agree that there is a cost on the network and network bandwidth has to be planned for accordingly, much like video conferencing that gets left on long after a meeting and when we all received our first desktop and connected to a news download site as a screen saver.  Doh!

I’ll also mention that there are support savings to be gained as well in having such a standard end point to manage and service, however, the support organization will require an end-to-end management view of the infrastructure in order to be able to monitor incidents.  This requires the integration platform that brings all of the infrastructure together for a complete view as a service in order to pinpoint whether it is network, VM, the application, the hardware, etc.

I do believe the hardware savings is the small piece of the ROI when implemented correctly.  The support costs with the right tools to view the end-to-end performance will be the greatest savings to the organization.

How are you planning for your VDI implementation?

Michele

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It’s been clear for some time that the initial rosy ROI projections surrounding Virtual Desktop Infrastructure (VDI) didn’t exactly tell the whole story.  (Read Full Article…)

The Hub Commentary_

In the next 12 months the Corporate Executive Board predicts that one of the driving IT trends includes the end-to-end views of managing technology as business services.  The complexity of the environment is turning business service management practices into an imperative versus a nice to have.

The re-focusing of resources on growth and driving revenue is coming more and more to the forefront, while still balancing good cost conscience practices, but the time has come to move from only focusing on operating to driving growth.

This is a great article and the close is spot on, those that drive growth and put good business service management practices in place will lead their industry and the others will play catch-up.  It’s not about IT and business aligning, it’s about driving the business forward with technology.

How are you growing your business with technology?

Michele

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Demand for increased business-partner control of IT is coming from opposite ends of the workplace spectrum: senior business executives and frontline end users.  IT in 2011: We’re Managing Information, Not Just Technology….. (Read Full Article…)

The Hub Commentary_

I read this post by a friend of mine and I couldn’t agree more wholeheartedly.  Cloud computing by the nature of it screams heterogeneous environment versus a single vendor framework homogeneous environment.  I also screams requirements for an integration platform and business service management practice to manage the services consuming the technology.

I suppose my first question to someone would be “why consider the agility of cloud computing if you are seeking a single vendor framework?”  The speed at which the market is exploding with varying as-a-Service offerings, whether it be infrastructure, applications, storage, etc. indicates that you must consider and determine how best you will monitor and manage these threads of technology as a service fabric holistically.  The requirement for an end-to-end view of the service is possible in real-time with the right approach to integrating the metrics from the various sources of monitoring whether they be in your data center or provided by the service provider.

Finally as this pains me to mention again and will have to be the last time this year, there is taking advantage of the technology for business growth and opportunity, as was done this past Sunday for 5 hours in Texas Stadium.  During opportunities of promotional selling, the ability to dial up/down services, reposition capacity to insure the greatest opportunity to reap the benefit of the customer interaction will be the key to agile computing and business growth in the future.

Michele

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Larry Ellison let it be known at the recent Oracle OpenWorld (an ironic name if I ever heard one) that he saw nothing wrong with companies using just Oracle solutions across the entire enterprise. Of course, he would think that given that he runs Oracle. But these days, more often than not, you are going to find multiple solutions from a variety of vendors, and you need a cloud solution that is going to support them all.  (Read Full Article…)

In BSMdigest’s exclusive interview, Michele Hudnall, Novell Solution Marketing Manager – BSM discusses the move from IT performance management to Business Service Management, and where integration fits in.  (Read Full Article ….)