Business Service Management Commentary on IT Service Management, Service Level Management & Performance Management

Written by:
Michele Hudnall and
Tobin Isenberg


This checklist helps organizations seeking to acquire business service management tools to define their requirements and match those requirements to business service management tool capabilities.

Checklist (preview)

“Business service management tools should have the following features:

Connecting Data Sources

  1. Business service management tools integrate data from various sources, not just import and export data. Data sources include: network topology maps, availability monitoring, performance monitoring, device discovery, application discovery, server management and configuration, service desks including incident, problem, change, asset and inventory data, service catalogs, identity management and business application data…..”


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