Business Service Management Hub

Business service management practices will be at the heart of the great revolution in the data center in the coming years.

Social media will play a larger role in business service management strategy going forward as a new channel for driving revenue and interacting with customers.

Sneak peak into an upcoming Harvard Business Review story on decisions your IT staff should not be making.

Great article describing the business service management practices that all organizations should be looking at and going through as the industry is at a tipping point with new technology and an explosion of service providers. There is no difference between IT and the business, it’s just the business as the article states.

Do you reward your heros or your service analysts? Putting business service management practices in place to know your service value will move you from hero to service provider.

The Hub Commentary_ Surprise cloud leaders in the F500 multi-billion revenue organizations.  These organizations are listening to their businesses and building private clouds with their vendors and learning to save and drive growth with appropriate capacity.  Understanding and driving service value into their organizations and business service management practices to reap the rewards of new […]

Mark McDonald of Gartner has hit the nail on the head – Playing for fun or Playing for Food? IT being insulated from the business and the external customer means they play for fun, no consequences for their actions. Business service management practices and understanding service value and being the power of the business would bring the risk / reward closer to home to most IT organizations.

The consumerization of IT is a trend that must be watched and leveraged to grow the business and not cost the business. Good business service management practices would evaluate each service for business value and thus cost, in this case support costs. Just because an employee makes the capital expenditure does not dictate the business should support it.

Good question, does IT lead innovation? It depends upon what you consider IT. Good business service management (BSM) practices brings together applications, infrastructure and operations for success.

Mainframe COBOL still locks up most of the worlds computing power and it’s modernization is very much a business service management (BSM) practice in evaluating a modernization effort.

Business service management will drive a careful balancing act between the short term save over the long term growth initiatives.

As a marketeer and IT professional, I’m not sure I see the connection between IT and social media unless the infrastructure is set up inside a business. I say this as someone who has spent a great deal of time in recent months both studying and deploying inbound marketing via social media technologies. As a business service management practice it relates in driving growth for the business, internally the technologies are useful in driving collaboration and efficiency, but only if there is value to the business for the objective of the practice.

I respect my friend JP, however, on this post I might have to push back a bit. Business service management isn’t really a single tool, nor is it ITIL, but the practice of aligning infrastructure as services to facilitate the cost and value discussion. That takes bringing many data points together to understand the infrastructure in a logical manner.

To the point of more with less and making the right investments. This goes to knowing your services, cost and value. All part of the practice of business service management and I agree we are at a tipping point for Open Source solutions and not just the collaboration, management tools too.

Classic read! Great humor for a Monday morning. Having spent most of my career on the Ops and Apps side of the house, I especially enjoy the “No” in innovation and security! While it is a funny read, it defines the business service management practice.

I have been asked over the years “what is the return of a business service management practice”. The answer is “it depends” on your environment, how much efficiency can be driven into it, how much consolidation, the list goes on. However, I know that is absolutely the answer everyone despises and I see the eyes roll.

Business service management practices have helped many organizations manage their IT infrastructure for the business services it supports and most importantly drives. In my post regarding Finding your Services, this is a first step to linking services to service value within the business.

This is the week of consumerization of IT and personal devices in the workplace. I have a couple of posts on the topic from the news yesterday and a blog article yesterday as well. Good business service management practices would suggest against supporting device of the day from the employees.This is the week of consumerization of IT and personal devices in the workplace. I have a couple of posts on the topic from the news yesterday and a blog article yesterday as well. Good business service management practices would suggest against supporting device of the day from the employees.

I’ve seen a bit in the news about support, the consumerization of devices in the workplace and virtual desktop infrastructures that has brought this post together. We seem to ebb and flow with new toys in the workplace and standardization of support. The plain truth is that the standard environment is the most cost efficient. If the role did not dictate that a given device be provided by the company to the individual, why would we assume we must support it? I understand it did not come with a capital expenditure and made the employee accessible, if they choose to be, however, it does carry a significant cost burden that is often overlooked.

I challenge folks to put on their strategic business service management practice hats when they approach extremely strategic projects like VDI. This is an area that has the large cost savings potential or biggest failure and money sucking projects.