The Hub Commentary_
Good Monday Morning! Scanning the early news and came across this list of metrics from Forrester that they are building out for their next conference. In the comments to the article, there is a link to the KPI Library.
These IT metrics have been around for decades and are good for evaluating and implementing process improvements. In this day of the Cloud and competition for IT business, I might suggest that these need to be in context of the service and could even go one step further and categorized for 4 high level services: Growth, Quality, Productivity and Cost.
All services are not created equal and thus the metrics for each will vary based upon the priority of the service to the business. I’ve posted here on this chart of services last week and in a previous post. These metrics are suited for IT Operators, while the rest of IT is slowly being outsourced or moved to the business focusing on the services offered by the business and the services that will drive the business.
How do you measure your technology for the transformation that is underway?
Help us build out a list of metrics that organizations are using to measure their infrastructure and operations departments. We will use this data to create a list of consensus metrics and benchmark their values. (Read Full Article…)