Business Service Management Hub

The Hub Commentary_ I stumbled upon a great article written by an old friend of mine, Kevin Cunningham, from a previous software life.  Now more than ever the alignment of IT and business as I posted from an article regarding IT roles yesterday is a requirement.  The thought that IT is separate from the business […]

The number of IT jobs is on the rise, however, the roles in hot demand are new roles illustrating the transformation of IT. “The notion that IT is separate from the business has faded into antiquity.” This is a refreshing trend in terms of driving revenue and growth for the business and economy.

A friend of mine, Richard Whitehead, recently posted two blogs (Two Lawyers and Shakin Up) on the topic of service level agreements, contracts and lawyers for cloud based services. My favorite quote in these posts, “Send lawyers, guns and money”. All I can say is, if it comes to lawyers, guns and money, it just ain’t worth it. Far too much time is spent on the negotiation and perceived service missteps than is put into the quality of service and driving revenue.