Business Service Management Hub

Nice article and similar to a previous post of mine on Finding your Services. In that post I described mapping your services based upon cost and value to the organization. Keeping those differentiating services in house and evaluating other deployment options, like Cloud, for those that do not differentiate your organization.

Cloud ROI of 80%, I must agree – NOT. This is exactly what creates hype and those short term cost savings in hardware and software manifest in long term management and monitoring. Measuring business services and growth to the bottom line of your organization is a better measure.

Mobile apps are convenient for users, but they also provide a valuable source of data you can use to better understand your customers.

As companies realize the advantages of engaging in online social media channels, they are looking for ways to measure the success of that engagement and IBM has introduced new products to help.

Sean Larner CEO of both l’arbre solutions and Broolz, chats with Michele Hudnall of Novell on how the cloud and new cloud-based vendors are impacting the business services landscape. They also explore the ways these new offerings are competing with internal IT to provide the business with the services.

I recently wrote an article about Service Level Agreements (SLA) and why I think they are so hard to manage and track.   Now what if your organization has its SLA implementation under control?   Your organization already provides reports to the management team and the customer showing accurate availability metrics for the business services […]

Recent purchases by Adobe of Web Content Management vendor, Day Software and analytics vendor Ominture, have resulted in a tool set that could give you more insight and understanding of your customers and what they’re saying about you online.

Business Service Management is the imperative this year to success in managing the mixed cloud and virtualization environment. The power is in “the glue and a view” that brings it all together.

Ok, so we aren’t there yet. The first part of getting over a problem is admitting that you have one. How can we resolve the issues I brought up in my previous post? Let’s talk about that now – Service Level Nirvana and Business Service Management

No one questions the need to select an operating system for the data center, the debate is Windows? Linux? Both? No one questions the need to implement an identity and security solution for the data center, that’s an easy sell. Why Business Service Management?

Another kind of monitoring you might not think about very often is analyzing your customers and how they interact with your properties using analytics.

As part of their top 10 picks for 2011, IDC is predicting that Client Virtualization will become a mainstream, strategic desktop choice for the enterprise. I have to say that I agree. If you think about the many hours (and therefore the large amount of money) wasted on desktop support alone, the concept of desktop virtualization becomes a no brainer for any medium to large enterprise.

At first blush, a consumer service like the Amazon Cloud Drive might seem completely irrelevant to IT, but what it does is bring cloud services to the masses on a large scale, and that could have an impact on you before you know it.

A recent survey found that businesses biggest fear about moving to a hybrid cloud environment, but there are tools to help maintain some semblance of control over the entire computing infrastructure, even when part of it is outside the firewall.

When Microsoft starts paying attention to a space like private clouds, it’s time IT pros took notice too.

Figuring out facts from fiction will be key for CIO’s as they map out their cloud computing strategies and justify the investment to their CEOs. Cloud Computing ROI will be measured in ways far beyond the typical promises of cost savings. Business Service Management ROI can’t be overlooked as enterprises accelerate their way to the cloud.

Interesting insights about the ability to monitor and measure business processes that fall outside of the traditional front and back office structures. Have you considered that many decisions being made in the “middle office” may effect your ability to effectively manage business services?

Often times IT organizations find Business Service Management projects daunting, when in fact they should be viewed in small pieces, a service at a time. I chose to post this bit of news to describe an easy entry point into Business Service Management.

Business Service Management practices have the greatest chance of success when: The solution provides several different views of the same data. The technical team needs a few different views (top down, bottom up, inside out), the end users of the systems (internal or external customers) want to see the services they are using along with […]

Do your customers have more visibility into your end-to-end management processes than you do? You’re probably not alone…Business Service Management