The Hub Commentary_
The first question should really be “Do you know the value in managing consumer devices on your network.” Good Business Service Management practices would start with an evaluation of the cost to manage a new device and the value it provides to the business over doing something else that would drive revenue growth. This goes to a post from last week on the very same topic.
There is no doubt that as data centers and services advance the first devices evaluated will be mobile, however, just because it is there and is someones new gadget doesn’t mean that it is a must to support. Does it drive revenue? Will it aid in customer retention? How does it make the environment more productive and efficient?
Practices of good service value evaluations are a must have these days with the exponential growth and proliferation of new devices and technologies.
How do you evaluate Service Value before signing up for support and management?
Smartphones and other devices such as the Apple iPad have clearly reached critical mass. The iPad alone is expected to reach sales of 65 million units this year. While we call them consumer devices, a hefty percentage are owned by people who want to use their phone or tablet computer to access corporate e-mail and other applications. Chances are good that you are already dealing with workers at your organization wanting to connect their devices to your network. (Read Full Article…)