Archive | January, 2011

Global CIO: The Top 10 CIO Issues For 2011 – InformationWeek

Posted on 31 January 2011

This article has some extreme points, however, I too believe this is the year for radical change for data centers and IT. Service value and Business Service Management practices are an imperative. The catalyst for change is the explosion of service providers and cloud options, frustration with internal IT lethargic behavior and a promise for increased spending in technology that guarantees to grow the business.

Tags: Business Service Management, CIO, InformationWeek, IT Management, Service Value, Trends

How to Manage Consumer Devices on Your Network – NetworkWorld

Posted on 31 January 2011

The first question should really be “Do you know the value in managing consumer devices on your network.” Good Business Service Management practices would start with an evaluation of the cost to manage a new device and the value it provides to the business over doing something else that would drive revenue growth. This goes to a post from last week on the very same topic.

Tags: Business Service Management, IT Management, NetworkWorld, Service Value

Social Business Strategy – Forrester Blogs

Posted on 31 January 2011

Applying a social interface to IT may sound crazy to the technologists, however, if you move past the initial reaction and think about many of the initiatives from IT and the response from the business, it may just be the interface that drives acceptance. We have all been exposed and most (even I must admit to it) have used, adopted and/or totally embrace the social media explosion. Business Service Management is practice and part of that practice is the interactions with our customers and how they want to interact with IT.

Tags: Business Service Management, CMDB, Forrester, Social Media, Trends

Cloud Usage: What If We’re Doing It Wrong? – Cloud Computing Journal

Posted on 28 January 2011

I cannot escape the cloud discussion today and must say that I agree with Don and his article this week in contrast to the other I just posted today. Business Service Management practices, Service Level measuring and management of the service regardless of where it runs is the responsibility of the service provider – IT.

Tags: Business Service Management, Cloud, Cloud Computing Journal, IT Management, Service Level, Service Providers

CIOs Vision–Factors into Cloud Computing Movement–Cloud Computing Jrnl

Posted on 28 January 2011

All the news these days seems to be about the cloud. This is a nice summary of things to consider, however, leaves out the usual after thought that makes or breaks new technology deployment – management of it. Business Service Management practices and instrumenting for management and measuring performance should be a factor to consider when planning a movement to the cloud.

Tags: Business Service Management, CIO, Cloud Computing Journal, IT Management, Service Level, Service Providers, Service Value

Changing Face IT to “Business”

Posted on 28 January 2011

In another article earlier this week regarding Business Service Management practices and turning the tables on the discussion from cost of IT services to value provided to the business, there was a similar discussion. Not all services are created equal and costs can be moved from one service to another based upon the value provided to the business. However, first we must be able to cost the services to drive to the value discussion.

Tags: Business Service Management, Cost Reduction, Service Value

Snow storm knocked out power

Posted on 28 January 2011

We had a snow storm the other day, during the night we lost power and by morning, the house was cold.   I was able to get on the internet with my laptop which has a cellular wireless connection as well as my cell phone.   I checked some emails for work purposes and then […]

Tags: Best Practices, Business Service Management, IT Management, Service Providers

Do You Know How Much Your IT Costs? – NetworkWorld

Posted on 27 January 2011

The lack of clarity and transparency of IT services as consumed by the business is a catalyst for many of the service providers and as-a-Service offerings. The service providers are in business to grow and drive revenue as should IT organizations. Business Service Management practices and knowing your services is first step in achieving this transparency in measuring services both for quality and cost.

Tags: BSM, Business Alignment, Business Service Management, Costs, IT Management, NetworkWorld, Service Value

Is Business Service Management ready for the cloud?

Posted on 27 January 2011

This is not the first article about Business Service Management and cloud computing, and it will certainly not be the last. The one thing I’ve learned about the cloud, both private and public, is that this is new technology, and it is constantly changing.

Tags: BSM, Business Service Management, Cloud, IT Management Tools, Managing, Measuring, Virtualization

CIOs will Only Get to Innovate if They Force the Pace – CBR

Posted on 27 January 2011

Innovation is an overused term, I agree. True innovation are products and services that change the way an industry does business, however, business growth through new services and products are now more than ever dependent upon technology. As you can see from this recent survey business is relying on IT to support business growth.

Tags: Business Service Management, CBR, Growth, IT Investment, IT Management, Transformation

Managing Data Center Costs with BSM – BSMDigest

Posted on 27 January 2011

Calculating ROI and managing costs in the data center for Business Service Management (BSM) projects is difficult. In fact, I was asked this question so many times that I put my META Group analyst hat on and said, “Michele, what would Herb tell you to do?”

Tags: BSM, BSMDigest, Business Service Management, Cost Reduction, IT Investment, Ptak, ROI

Top Priority for 2011: Data Center Refresh, Consolidation–CIOInsight

Posted on 26 January 2011

Back to basics balanced with growth opportunities. Doing more with less and getting the most out of the bottom of the data center food chain and layering in the value add for future growth needs to be the theme for 2011. Accelerating reaching a goal of Business Service Management with cost management.

Tags: Business Service Management, CIOInsight, Consolidation, Cost Reduction, IT Management, Trends

Survey of CIOs Reveals Key Drivers of IT Efficiency – eWeek

Posted on 26 January 2011

The theme of integration still rings true. The key to efficiency remains in the ability to get the most out of what you have and pull it all together for that end-to-end view to avoid impact, proactively manage change and take full advantage of agile technologies. A key to Business Service Management is fundamentally just this integration capability and the end-to-end live view and if you don’t have it, you are no doubt behind the 8 ball.

Tags: BSM, Business Service Management, eWeek, Integration, IT Management

Global CIO-FedEx CIO Explains The Real Power Of Cloud–InformationWeek

Posted on 26 January 2011

Great read of an inspirational CIO taking advantage of agile technology. What is missing is how does he manage and measure the workloads in the cloud? How does he instrument them or does he to make them intelligent to proactively monitor, manage and measure back to the business on the cost and value. Where are the Business Service Management details that will make this successful in the long haul?

Tags: BSM, Business Service Management, Cloud, InformationWeek, IT Management

End user of Business Service Management

Posted on 26 January 2011

As an end user within an organization, I require a dashboard that I can log into from time to time to see the Services that are offered to me and the health of the services that I currently am using.

Tags: Availability, Best Practices, Business Service Management, Integration, IT Management Tools

What CFOs Want From IT – CIO

Posted on 25 January 2011

IT by the numbers and with Business Service Management. In lean times, we need to get the most out of what we have, look at lower cost alternatives for the commodity and make the investment in the things that will drive value to the business.

Tags: BSM, Business Service Management, CIO, IT Investment, IT Management, ROI

What does it mean to Reimagine IT? – Gartner Blogs

Posted on 25 January 2011

The time has come to re-think IT, the assets, sourcing options and management with the focus on growth, sure cost cutting is still in the balance of things too. New day for Business Service Management. Opportunities to re-think the routine, automation, leverage lower cost tools for the commodity and apply the shift in that spending toward growth.

Tags: Business Service Management, Gartner, Growth, IT Investment, IT Management, Trends

Improved Business Resilience w/ Cloud Computing–Cloud Computing Jrnl

Posted on 25 January 2011

The article references the cost of a single cost of downtime as approximately $100,000 and the risk of downtime increases as systems and infrastructures become more and more distributed and complex. Business Service Management practices proactively manage end-to-end services, not just technology.

Tags: Availability, Business Service Management, Cloud Computing Journal, Downtime, IT Management, Performance, Service Level

How is the Cloud Changing the Way We Measure IT Services?

Posted on 25 January 2011

Business Service Management can provide a single pane of glass across any environment: public/private cloud, virtual and physical – How important will this be as we move to the cloud?

Tags: Business Service Management, Cloud, IT Management Tools, Measuring, Virtualization

From Virtual Sprawl to Virtual Stall – ITBusinessEdge

Posted on 24 January 2011

Management instrumentation required, service enable during development. New technology getting ready for production, but not ready for production creates the virtual stall. Service enabling, instrumenting and an integration strategy will keep management on track. Old management tools are no going to provide the data required for virtual infrastructures. It will be a combination of the virtualization and traditional management tools that will provide the end-to-end view through an integrated strategy that will break the stalemate of the virtual stall.

Tags: Business Service Management, IT Management, IT Management Tools, ITBusinessEdge, Virtualization