Tag Archive | "Utility Industry"

Utility hires outsourcer — but keeps IT staff – ComputerWorld

Tags: Best Practices, BSM, Business Alignment, Business Service Management, CIO, ComputerWorld, IT Management, Outsourcing, Trends, Utility Industry


The Hub Commentary_

Here is another industry under great change and a state with the foresight to attract and keep technology talent.  Again, I applaud the efforts of this woman, Vice President and CIO Mamatha Chamarthi, for having understanding and putting in place a strategy to right source the commodity and the high value stays in-house.

She is absolutely spot on with her strategy, it’s not that all of the technology function are going to the outsourcers and the cloud, it’s the commodity.  The internal roles are changing to apply technology for innovation in to grow the business.  This requires business knowledge and how to apply technology for innovation.  These roles and duties are unique to each organization and their strategies for growth.  These functions have never been a good target for an outsourcer unless the skill set does not exist in the organization to drive business innovation.

How are the roles in your organization adjusting to this great transformation of IT?

Michele

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Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.  (Read Full Article…)