The Hub Commentary_
Tobin and I had the opportunity to speak with a new friend, Bojan Simic, yesterday of TRAC Research. We shared thoughts on what is required to deliver Business Service Management (BSM) and help organizations communicate Service Performance thus Value to their organizations.
As Bojan writes in his last BSM post, there are many management tools, each has a strength and in all likelihood you have many in your environment. In fact, we shared there are those with a half dozen, those with a dozen and those with >2 dozen. Yes, I said 2 dozen and greater. Each of these contributes a piece to the story, but what is really required is the integration platform that brings it all together in a single view representing Service Performance. By Service Performance we mean, it’s availability, performance, volume of business transactions, etc.
The environment is becoming ever more complex and agile requiring the integration and automation that will bring all the data together that allows your IT organization to take full advantage of the best in breed monitoring tools. With this end-to-end visibility in real-time you can then make sense of what you have, consolidate where necessary and potentially take advantage of lower cost open source options potentially.
The investment is in the integration and intelligent view of the infrastructure. Where are you investing today?
Preliminary findings of TRAC’s end-user survey show that organizations are still struggling to gain full visibility into their IT services and infrastructure. Many of the organizations surveyed are reporting that, even though they made significant investments in new IT monitoring and management tools and increased the amount of performance data that they have on hand, they are still not seeing any significant improvements in key performance indicators (KPI). (Read Full Article…)