The Hub Commentary_
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Nice article to take heed to as we ebb and flow with new technology. A doesn’t pass that I don’t read an article regarding bringing the mobile devices to the workplace and expecting support as an example. Business service management practices have to govern the cost and business value of doing so or we end up spending more to support without a business value.
David speaks of joining as CIO into an organization that had grown fast, had many systems, decentralized, spaghetti strings of complexity to manage and support. We all sit on the cusp of this reality as many seek to take the short term gains of new technology (cloud, virtualization, consumer devices, etc.).
It’s great when things ar booming and business is good, everyone overlooks the reality of what is progressing in IT. In fact, we do it to ourselves because we do not have or take the time to step back, plan and take the time to do the long term right thing strategically to sustain long term growth.
I experienced this once in my career as well, the cost of doing business starts to overshadow the IT organization when it grows in this manner. The business enjoys the revenue growth, but they too are looking at the spend against the revenue as margins and thus IT while seeming to support the growth is dragging down the business.
It is easier to measure twice and cut once up front than to create change as David did here and I commend him and his efforts. I also see and understand that it took the team from the business and IT to come together as one unit and drive business goals and objectives to make this successful. Often times creating change like this is difficult for the business and why it is often outsourced. If outsourced, they would not have realized these savings. The savings would have gone to the margin of the service provider and the business to manage the relationship.
This team achieved a 50% reduction in IT budget over 2 years and 65% in data size and cost in 3 years, that is truly phenomenal and also shows it can be done when the team comes together. And as David looks back in the close of the story, he indicates holding firm to standards earlier would have made it more successful.
Thus putting the proper business service management strategy in place while in growth mode and service enabling the infrastructure as it grows and leverages new technology may take 5 minutes more, but in the end saves and grows the business faster and more successfully. Awesome article!
Are you growing your business and service enabling the infrastructure at the same time?
Since TalkTalk’s inception, in 2003, the company has grown both organically and through acquisitions to become the United Kingdom’s second-largest broadband provider, serving more than four million customers. Rapid growth, however, left the company with fragmented and inflexible operations and IT, which raised operating costs and made it harder to manage the customer base and maximize revenues across brands. (Read Full Article…)