Category | Business Service Management News

Insights from “Operationalizing Cloud” Research – EMA Blogs

Posted on 18 January 2011

EMA has just collected some new data regarding how IT organizations are seeking to assimilate cloud services from a top-down, service management perspective.

Tags: Best Practices, Business Service Management, Cloud, CMDB, EMA, Trends

Are You a Transformational CIO? – CIO Update

Posted on 13 January 2011

The Hub Commentary_ This is a really great read!  I especially applaud and agree with the yin and yang of transformation.  IT pushes back to change their job/role, but has the power.  The business doesn’t have the technology power, but welcomes new and changing roles.  The business jobs are usually those lost during automation and […]

Tags: Business Service Management, CIOUpdate, Roles, Service Enable, Service Performance, Service Value, Transformation

Cloud Computing: A Shift from IT Luxory to Business Necessity – The Huffington Post

Posted on 13 January 2011

The Hub Commentary_ Well written piece and what this leads me to is that as services require updates or new service development begins in businesses, services will be evaluated as to the best deployment option.  Those options may be to subscribe to a SaaS (Software-as-a-Service) provider for the full application and infrastructure with the low […]

Tags: Business Alignment, Business Service Management, Cloud, IT Strategy, The Huffington Post

Gartner’s Magic Quadrant Disses Amazon Cloud – NetworkWorld

Posted on 13 January 2011

The Hub Commentary_ “Visionaries have an innovative and disruptive approach to the market, but their services are new to the market and are unproven,” Gartner  Yes, this does describe Amazon and EC2, but does that mean it is 2 steps behind the Leaders?  Not often are there times to truly innovate and redefine a market.  […]

Tags: Amazon EC2, Availability, Business Service Management, Cloud, Gartner, IT Management, NetworkWorld, Performance, Service Providers

ITIL vs The Cloud: Pick One – CIO – Really?!?!

Posted on 12 January 2011

The Hub Commentary The opening statement of the article says it all and what I heard is, “the technology and services are incompatible with our processes” and resistance to change and why I predicted the service providers will feast on data centers in 2011 in my predictions post and why I also predicted first in […]

Tags: Business Alignment, Business Service Management, CIO, Cloud, ITIL, Service Providers, Trends

IT Hiring Shows Gains, but Jobs may be Shifting – NetworkWorld

Posted on 12 January 2011

The Hub Commentary__ Absolutely the jobs are shifting.  Technology and the monitoring, configuring and management of it is commodity.  Much of it could be run in the cloud, by a service provider, managed by SaaS offerings and open source – the choices are endless today in configuring the right sized and right sourced data center. […]

Tags: Business Alignment, Business Service Management, Jobs, NetworkWorld, Service Providers, Transformation, Trends

Midsized Co’s Behind Lg Ent’s in Aligning IT to Business–NetworkWorld

Posted on 12 January 2011

The Hub Commentary __ Beth’s opening statement regarding the Aberdeen findings sums it up, mid size organizations are under performing larger organizations.  Pick up the Fortune 500 list as I do each year and look at the top 5 in each industry.  There are 3 things that always standout: Those that lead, know how to […]

Tags: Business Alignment, Business Service Management, Configuration, Forrester, IT Management Tools, NetworkWorld, Performance

How Complexity Spilled the Oil – Forrester I&O Blog

Posted on 11 January 2011

The Hub Commentary  __ A tweet pointed me to this post today and what a great post and analogy.  I, in fact, kick off most presentations by stating Business Service Management is EASY!  In fact, you hold the key to the most valuable insurance policy in your company.  Business runs on technology, it is commodity, […]

Tags: Availability, Business Alignment, Business Service Management, Forrester, IT Management, IT Management Tools

Virtualization Tech Moves Forward as New Year Begins – Internet.com

Posted on 07 January 2011

New technology that removes hardware and thus tangible cost savings is always a short term win. Managing it long term is generally the afterthought. Not that I’m against the virtualization and more efficient use of hardware resources, I’m for it. I am encouraging of planning for the upfront service enablement of it with proper management, however.

Tags: Business Service Management, Cloud, Integration, Trends, Virtualization

Where Network and Systems Management is Headed Next – NetworkWorld

Posted on 06 January 2011

Depending on where they stand in the overall environment, network and systems management companies hear different concerns from their enterprise IT clientele. Here’s a look at how the year will shake out in a number of different areas…

Tags: Availability, Business Service Management, Change, IT Management, NetworkWorld, Open Source, Performance, Predictions, Service Providers

How IT is Managing New Demands: McKinsey Global Survey Results – McKinsey

Posted on 06 January 2011

In our fifth business technology survey, executives say they want more immediate value from IT and forward-looking strategies from technology leaders that support growth and innovation.

Tags: Business Alignment, Business Service Management, Cost Reduction, IT Investment, McKinsey, Survey, Trends

IT Service Management Good Starting Point for SaaS – CIO

Posted on 06 January 2011

Companies looking to go down the SaaS route will find that IT service management is a good starting point says Ovum.

Tags: Business Service Management, CIO, Cloud, Integration, ITSM, SaaS, Service Level

IT in 2011: Four Trends that Will Change Priorities – CIO

Posted on 05 January 2011

What does the post-recession IT world look like? More media will drive the need for more bandwidth, and a demand for Windows 7 upgrades and corporate use of personal smartphones will shape new priorities for IT.

Tags: Availability, Business Alignment, Business Service Management, CIO, Cloud, Performance, Trends

Consider the Cloud as a Solution, Not a Problem – Forrester Blogs

Posted on 05 January 2011

It’s rumored that the Ford Model T’s track dimension (the distance between the wheels of the same axle) could be traced from the Conestoga wagon to the Roman chariot by the ruts they created. Roman roads forced European coachbuilders to adapt their wagons to the Roman chariot track, a measurement they carried over when building wagons in America in the 19th and early 20th centuries.

Tags: Best Practices, BSM, Business Alignment, Cloud, Forrester, IT Management

Apply a “Startup” Mentality to Your IT Infra & Ops – Forrester Blogs

Posted on 04 January 2011

Cash-starved. Fast-paced. Understaffed. Late nights. T-shirts. Jeans.

These descriptors are just as relevant to emerging tech startups as they are to the typical enterprise IT infrastructure and operations (I&O) department. And to improve customer focus and develop new skills, I&O professionals should apply a “startup” mentality.

Tags: Best Practices, BSM, Business Alignment, Business Service Management, Forrester, ITSM, Service Level

Five Lessons Learned from 2010 Application Discovery and Dependency Mapping (ADDM) Radar – EMA Blogs

Posted on 04 January 2011

One of the most interesting elements of any research project is to have the opportunity to speak with those in the IT “front lines” dealing with the challenges of the moment.

Tags: ADDM, Business Service Management, Change, Configuration, Data Center Moves, Discovery, EMA

The Essential Elements of a Private Cloud – Cloud Computing Journal

Posted on 04 January 2011

Not long ago, Forrester analyst James Staten wrote a report with the compelling title: You’re Not Ready for Internal Cloud.

Tags: Best Practices, Business Alignment, Business Service Management, Cloud, Cloud Computing Journal

How Mgmt Tech will Fulfill Cloud & Virtualization Promises – NetworkWorld

Posted on 03 January 2011

Being that we’re at the start of a new year and all, I thought I’d launch the 2011 newsletter by sharing predictions from a variety of network and systems management vendor executives.

Tags: Business Service Management, Integration, IT Management Tools, Monitoring, NetworkWorld, Performance, Trends

Understanding the strategic value of IT in M&A – McKinsey Quarterly

Posted on 03 January 2011

Many mergers don’t live up to expectations, because they stumble on the integration of technology and operations. But a well-planned strategy for IT integration can help mergers succeed.

Tags: Business Alignment, Business Service Management, Integration, IT Management, McKinsey

2011 tech priorities: Private cloud beckons – NetworkWorld

Posted on 03 January 2011

The indisputable economic benefits of cloud computing for certain applications drive businesses to consider building clouds of their own, but they need to make sure they are prepared before jumping into the cloud.

Tags: Business Alignment, Business Service Management, Cloud, NetworkWorld, Trends, Virtualization