Business Service Management Hub

Adopter or climber? Hmmmm I have to laugh, sometimes I am, rarely though and I’ve spent my career in the technology field.

T spends >85% of its time just keeping the lights on. Those who will lead their industries next year are realigning how IT works, taking advantage of automating tools and applying resources toward the development, deployment and operational support of new and innovative services for the customer. Business service management practices have become the imperative this year rather than the “nice to have”.

Business service management practices will help you to realign resources to apply in-house resources to the growth opportunities and leverage the cloud for the exceptional computing situations.

The role of the C”I”O continues to evolve. And the “I”s have it! Infrastructure, integration, intelligence and innovation will need to be the focus of next-generation CIOs.

SaaS is a delivery model and all services delivered by IT need to be categorized for their cost and value to the organization and the then the delivery model mapped to the service. Highly custom, competitive advantage, differentiating services are not well suited for outsourced or SaaS delivery models.

I agree with the categories and the applications. Think about those that are commodity and easily defined in a box and easily outsourced. IT has a hard time doing this and evolving roles as they adopt business service management practices. It’s about categorizing the services and defining the appropriate deployment option.

Absolutely! This is the crux of the problem with IT today and why it is “IT and Business” rather than I sell insurance. This is the heart of a great business service management practice.

Business service management practices can help you achieve long term value out of your short term virtualization and cloud deployments.

SaaS has the ability to move the cost of supporting infrastructure and applications from the in-house staff to a service provider, but these are the commodity services. We have discussed in previous business service management posts that it is important to categorize services as value-add, differentiators or commodity, manage for cost.

Wow! We haven’t adopted or widely deployed the Cloud and are already asking where it goes. As I’ve said many times before as part of a business service management practice, it is a delivery vehicle and as part of defining services we must evaluate the best delivery vehicle for the service based upon cost and value to the organization.

Trend No. 4 “Server-centric to Service-centric”, predicts that architecture will shift from in-house servers to a distributed model in order to separate infrastructure, systems, applications and businesses processes from one another. Clear indications of commodity at the lower level and business service management practices at the top level.

Business service management practices going forward will incorporate right sourcing the environment providing flexibility and change within the environment.

Business service management practices will be at the heart of the great revolution in the data center in the coming years.

Social media will play a larger role in business service management strategy going forward as a new channel for driving revenue and interacting with customers.

Sneak peak into an upcoming Harvard Business Review story on decisions your IT staff should not be making.

Great article describing the business service management practices that all organizations should be looking at and going through as the industry is at a tipping point with new technology and an explosion of service providers. There is no difference between IT and the business, it’s just the business as the article states.

Do you reward your heros or your service analysts? Putting business service management practices in place to know your service value will move you from hero to service provider.

The Hub Commentary_ Surprise cloud leaders in the F500 multi-billion revenue organizations.  These organizations are listening to their businesses and building private clouds with their vendors and learning to save and drive growth with appropriate capacity.  Understanding and driving service value into their organizations and business service management practices to reap the rewards of new […]

Mark McDonald of Gartner has hit the nail on the head – Playing for fun or Playing for Food? IT being insulated from the business and the external customer means they play for fun, no consequences for their actions. Business service management practices and understanding service value and being the power of the business would bring the risk / reward closer to home to most IT organizations.

The consumerization of IT is a trend that must be watched and leveraged to grow the business and not cost the business. Good business service management practices would evaluate each service for business value and thus cost, in this case support costs. Just because an employee makes the capital expenditure does not dictate the business should support it.