Business Service Management Hub

I agree that costs need to be managed, however, there comes a point of no return. Justifying the business value and return on investment is the shift IT organizations need to make in order to be competitive with the cloud and SaaS providers.

The Hub Commentary Unclear requirements, ambiguous priorities, lack of resources and unrealistic timelines are all notable reasons for failed projects.   But these are only a few…check out other obstacles that cause many projects to crash and burn and the strategies to recover those failed projects. ————————————————————- Failed projects are costly, so a sound project recovery […]

Virtualized Desktop Infrastructures (VDI) can save organizations on the hardware with the thin client, but as Arthur points out there are additional costs to consider and with everything there is a break-even and savings point with volume. We are back to the dumb terminal! What is old is new again.

The day has finally arrived to announce the closing of one chapter and the start of another. As my loyal followers know, we did belong to Novell, but we have remained true to keeping this site focused on best practices, insight, opinion and resources and not on the vendor technology specifically. Today I will go ahead and post this news as it is significant in the enterprise software market in general.

The Hub Commentary_ The news continued through the weekend on the Amazon outage this past week.  While many who are commenting are using it as an opportunity to point the finger that the cloud has failed.  I do not.  The cloud is here to stay. The role of the IT organization is changing to that […]

Outages always make for big headlines and make for good examples of the cost of visibility and management. I read these articles with positive thoughts and still see cloud computing as the future and those who are bold took advantage of growing business earlier rather than later.

As the iPad2 came to market and there were many articles regarding the use of employees bringing their own devices to the work environment saving capex spending. My challenge with this is the hidden cost of support and security of data.

Flexible pricing and flexible services (or features), both great questions to explore as Matt describes. However, the reason some software and services are more suitable in an as-a-Service model is because it is standard. The pricing is cheaper due to economies of scale created by sharing the same service with many.

If you want to avoid IT silos and provide more value and transparency back to the business this is a worthwhile read.

I would agree network performance is an aspect to consider when setting up and considering deployment options for mass storage. Another aspect to consider is something I covered in another post on Categorizing your Serivces and which services, inclusive of data, should be put out in the cloud.

It is time for IT to evolve and bring together the right information from the right sources for creating the right actions for management and service performance communication within the business.

I tend to agree with Rachel, there is no secret set of standard metrics. There are methods and classifications for services, but no one size fits all. I will also add that measurements drive behavior as well and that I would offer caution in over measuring.

I came across this piece by my friend Dennis this week and thought how appropriate in reflection of the many articles I read, post and blog about regarding the tremendous change under foot for IT organizations this coming year.

Nice article and similar to a previous post of mine on Finding your Services. In that post I described mapping your services based upon cost and value to the organization. Keeping those differentiating services in house and evaluating other deployment options, like Cloud, for those that do not differentiate your organization.

Cloud ROI of 80%, I must agree – NOT. This is exactly what creates hype and those short term cost savings in hardware and software manifest in long term management and monitoring. Measuring business services and growth to the bottom line of your organization is a better measure.

Sean Larner CEO of both l’arbre solutions and Broolz, chats with Michele Hudnall of Novell on how the cloud and new cloud-based vendors are impacting the business services landscape. They also explore the ways these new offerings are competing with internal IT to provide the business with the services.

Business Service Management is the imperative this year to success in managing the mixed cloud and virtualization environment. The power is in “the glue and a view” that brings it all together.

Figuring out facts from fiction will be key for CIO’s as they map out their cloud computing strategies and justify the investment to their CEOs. Cloud Computing ROI will be measured in ways far beyond the typical promises of cost savings. Business Service Management ROI can’t be overlooked as enterprises accelerate their way to the cloud.

Interesting insights about the ability to monitor and measure business processes that fall outside of the traditional front and back office structures. Have you considered that many decisions being made in the “middle office” may effect your ability to effectively manage business services?

Often times IT organizations find Business Service Management projects daunting, when in fact they should be viewed in small pieces, a service at a time. I chose to post this bit of news to describe an easy entry point into Business Service Management.