Category | Business Service Management News

Seven Ways to Bust Your IT Budget – Baseline

Posted on 04 May 2011

I agree that costs need to be managed, however, there comes a point of no return. Justifying the business value and return on investment is the shift IT organizations need to make in order to be competitive with the cloud and SaaS providers.

Tags: Business Service Management, Cloud, IT Management, ROI, SaaS, Transformation

Why Projects Fail and How to Rescue Them – Baseline

Posted on 28 April 2011

The Hub Commentary Unclear requirements, ambiguous priorities, lack of resources and unrealistic timelines are all notable reasons for failed projects.   But these are only a few…check out other obstacles that cause many projects to crash and burn and the strategies to recover those failed projects. ————————————————————- Failed projects are costly, so a sound project recovery […]

Tags: Baseline, Best Practices, Business Alignment, Business Service Management, IT, IT Management

VDI’s Impact on Network Infrastructure – ITBusinessEdge

Posted on 28 April 2011

Virtualized Desktop Infrastructures (VDI) can save organizations on the hardware with the thin client, but as Arthur points out there are additional costs to consider and with everything there is a break-even and savings point with volume. We are back to the dumb terminal! What is old is new again.

Tags: Business Service Management, End-to-End View, IT Management Tools, Monitoring, VDI

4 Companies that Get IT – 1 Purpose — Attachmate

Posted on 27 April 2011

The day has finally arrived to announce the closing of one chapter and the start of another. As my loyal followers know, we did belong to Novell, but we have remained true to keeping this site focused on best practices, insight, opinion and resources and not on the vendor technology specifically. Today I will go ahead and post this news as it is significant in the enterprise software market in general.

Tags: Attachmate, Business Service Management, NetIQ, Novell

Amazon EC2 debacle drags on into Day 2 – NetworkWorld

Posted on 24 April 2011

The Hub Commentary_ The news continued through the weekend on the Amazon outage this past week.  While many who are commenting are using it as an opportunity to point the finger that the cloud has failed.  I do not.  The cloud is here to stay. The role of the IT organization is changing to that […]

Tags: Amazon EC2, Business Service Management, Cloud, DR, Service Providers

Amazon cloud outage derails Reddit, Quora – CNet & NetworkWorld

Posted on 21 April 2011

Outages always make for big headlines and make for good examples of the cost of visibility and management. I read these articles with positive thoughts and still see cloud computing as the future and those who are bold took advantage of growing business earlier rather than later.

Tags: Amazon EC2, Business Service Management, Cloud Computing Journal, DR, IT Management, Service Value

My First 48 Hours with iPad 2: One CIO’s Story – CIO

Posted on 20 April 2011

As the iPad2 came to market and there were many articles regarding the use of employees bringing their own devices to the work environment saving capex spending. My challenge with this is the hidden cost of support and security of data.

Tags: Business Service Management, CIO, iPad, Service Value

Transparency In The Cloud, Part III: 2 More Questions to Ask Every SaaS Provider – SaaSBlogs

Posted on 19 April 2011

Flexible pricing and flexible services (or features), both great questions to explore as Matt describes. However, the reason some software and services are more suitable in an as-a-Service model is because it is standard. The pricing is cheaper due to economies of scale created by sharing the same service with many.

Tags: Business Service Management, SaaS, Service Providers

Organizing IT for Excellent Service – Baseline

Posted on 19 April 2011

If you want to avoid IT silos and provide more value and transparency back to the business this is a worthwhile read.

Tags: BSM, Business Alignment, Business Service Management, Cost Reduction, IT Management, IT Management Tools, Service Level, Service Value

The Cloud Outscales, But Does It Outperform? – ITBusinessEdge

Posted on 18 April 2011

I would agree network performance is an aspect to consider when setting up and considering deployment options for mass storage. Another aspect to consider is something I covered in another post on Categorizing your Serivces and which services, inclusive of data, should be put out in the cloud.

Tags: Business Service Management, Cloud, DR, Performance, Service Level, Service Providers, Storage

Evolving towards a Business Assurance Center – Doug McClure

Posted on 17 April 2011

It is time for IT to evolve and bring together the right information from the right sources for creating the right actions for management and service performance communication within the business.

Tags: Business Alignment, Business Service Management, IT Management, Service Value, Transformation

The Essential Metrics For Infrastructure And Operations – Forrester

Posted on 17 April 2011

I tend to agree with Rachel, there is no secret set of standard metrics. There are methods and classifications for services, but no one size fits all. I will also add that measurements drive behavior as well and that I would offer caution in over measuring.

Tags: Business Alignment, Business Service Management, Forrester, IT Management, Measuring, Metrics, Performance

The Virtues of a Living Conversation Versus One Frozen in Stone – EMA

Posted on 15 April 2011

I came across this piece by my friend Dennis this week and thought how appropriate in reflection of the many articles I read, post and blog about regarding the tremendous change under foot for IT organizations this coming year.

Tags: Business Service Management, Change, Cloud, EMA, IT Management Tools, Service Value, Transformation

CIO Risk Takers, Rain Makers – InformationWeek

Posted on 14 April 2011

Nice article and similar to a previous post of mine on Finding your Services. In that post I described mapping your services based upon cost and value to the organization. Keeping those differentiating services in house and evaluating other deployment options, like Cloud, for those that do not differentiate your organization.

Tags: Business Alignment, Business Service Management, Cloud, Mobile, Social Media, Transformation

What You’re Missing in Your Cloud ROI Calculations – InfoWorld

Posted on 14 April 2011

Cloud ROI of 80%, I must agree – NOT. This is exactly what creates hype and those short term cost savings in hardware and software manifest in long term management and monitoring. Measuring business services and growth to the bottom line of your organization is a better measure.

Tags: Business Service Management, Cloud, ROI, Transformation

Cloud Chasers Podcast – Cloud, IT and Business Alignment

Posted on 12 April 2011

Sean Larner CEO of both l’arbre solutions and Broolz, chats with Michele Hudnall of Novell on how the cloud and new cloud-based vendors are impacting the business services landscape. They also explore the ways these new offerings are competing with internal IT to provide the business with the services.

Tags: Business Alignment, Business Service Management, IT Management, Service Providers, Service Value, Transformation

To Unlock the Power of the Cloud, Rethink IT Management – Forbes

Posted on 11 April 2011

Business Service Management is the imperative this year to success in managing the mixed cloud and virtualization environment. The power is in “the glue and a view” that brings it all together.

Tags: Business Service Management, Cloud, Integration, IT Management, Service Providers, Service Value, Transformation, Virtualization

What You Should Tell Your CEO About Cloud Computing – CIOInsight

Posted on 04 April 2011

Figuring out facts from fiction will be key for CIO’s as they map out their cloud computing strategies and justify the investment to their CEOs. Cloud Computing ROI will be measured in ways far beyond the typical promises of cost savings. Business Service Management ROI can’t be overlooked as enterprises accelerate their way to the cloud.

Tags: CIO, CIOInsight, CIOUpdate, Cloud, Cost Reduction, IT Management Tools

Its Time to Start Talking about the ‘Middle Office’ – Gartner

Posted on 04 April 2011

Interesting insights about the ability to monitor and measure business processes that fall outside of the traditional front and back office structures. Have you considered that many decisions being made in the “middle office” may effect your ability to effectively manage business services?

Tags: Business Service Management, Gartner, IT Management

Novell, SAP Team on Business Service Management

Posted on 04 April 2011

Often times IT organizations find Business Service Management projects daunting, when in fact they should be viewed in small pieces, a service at a time. I chose to post this bit of news to describe an easy entry point into Business Service Management.

Tags: Business Service Management, Change Management, ITSM, Role Based Views, SAP, Service Desk, Service Model