Business Service Management Hub

I’m back from a couple of weeks of travel and most notably, the annual  Gartner Infrastructure and Operations Management Summit (IOM) the first week of June.  There were more than just a handful of aha moments, much churn in what has been a mature market and many great conversations on the solution showcase floor and hallways.  Let’s start with […]

This past week Kim S. Nash, Senior Editor for CIO, publshed an insightful article, “Top CIOs Predict the Five-Year Future of the CIO”.  I’ll paraphrase a few of the key points that I jotted down and stuck out when I read through the article: CIO of the future will be an Entrepreneur, Futurist, Global Talent Scout, […]

No one questions the need to select an operating system for the data center, the debate is Windows? Linux? Both? No one questions the need to implement an identity and security solution for the data center, that’s an easy sell. Why Business Service Management?

As part of their top 10 picks for 2011, IDC is predicting that Client Virtualization will become a mainstream, strategic desktop choice for the enterprise. I have to say that I agree. If you think about the many hours (and therefore the large amount of money) wasted on desktop support alone, the concept of desktop virtualization becomes a no brainer for any medium to large enterprise.

I had a meeting with a customer the other day which was centered on virtualization and private cloud and a funny thing happened: it morphed into a Business Service Management (BSM) discussion. The discussion got me trying to put my arms around “BSM in a virtual environment” and what it means.

Get the most out of virtualizing your desktops while still maintaining control to service and support the end user by applying business service management practices.

Tonight we’re gonna manage like it’s 1999. I was introduced to a prospect today that made me feel like I was in a timewarp. I was given of of those old school 400 question RFPs which called for in-depth answers about Event Management – and I mean everything about it, correlation, rules, weighting, etc. Do you know the difference between monitoring and business service management?