Author Archives | rmiller

rmiller - who has written 36 posts on Business Service Management Hub.

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Supply Chain Analytics Just Getting Started

Posted on 25 May 2011

Companies looking for an edge, might want to begin to explore supply chain analytics, a growing space that gives your company insight into activities within supply chain, valuable information that could give you a leg up in the market.

Tags: Analytics, BSM, Business Service Management, Enterprise IT, Measuring, Supply Chain

Mining Data Gold in the Social Stream

Posted on 12 May 2011

Wall Street wants to monitor social media streams to find trends they think will help predict the market. I’m skeptical about such an approach, but I do believe it can help marketers find information about their companies from a much smaller sub-set of data.

Tags: Analytics, BSM, Business Service Management, Social Media, Wall Street

Microsoft’s All in On Cloud, How About You?

Posted on 10 May 2011

When the likes of the US government and Microsoft are committing fully to the Cloud, it has to make you stand up and take notice, and while you can’t make your decisions based on what others are doing, you have to at least be thinking about it.

Tags: BSM, Business Service Management, Cloud Computing, Enterprise IT, Microsoft, Microsoft Azure, Vivek Kundra

Google Analytics Gives You Access to Valuable Web Data

Posted on 04 May 2011

No discussion of analytics is complete without discussing Google Analytics, the free analytics tool from Google. It can provide your company with a wealth of valuable data about your web site’s visitors. You simply add some code to your web site, and Google begins analyzing the traffic for you.

Tags: Analytics, Business Service Management, IT Management, Service Level

Are Enterprises Really Gaga for the Cloud?

Posted on 28 April 2011

There’s an awful lot of statistics and predictions floating around about how long it will take for companies to adopt the cloud, but in my experience, change happens very slowly in the Enterprise and it could be years before many adopt private clouds.

Tags: BSM, Business Service Management, Cloud, Enterprise IT, Private Cloud

VMware Launches Cloud Foundry

Posted on 25 April 2011

In an interesting move, VWware is launching, an open platform as a service (PaaS) offering. It should be interesting to see if it’s open enough to support BSM monitoring.

Tags: BSM, Business Service Management, Cloud, Monitoring, PaaS, Virtualization, VMware

Outages, Monitoring and Being Prepared

Posted on 22 April 2011

When Amazon EC2 service went down the other day, it didn’t necessarily show the weakness of the Cloud model, but instead showed just how vulnerable everyone is regardless of the location of your infrastructure. If it could happen to Amazon with all its fail-safes, it could happen to you too and you have to be ready.

Tags: Amazon EC2, Business Service Management, Cloud Computing, Disasters, Enterprise IT, Outages

Where BTM Meets BSM

Posted on 20 April 2011

You can use Business Transaction Management (BTM) to build a better understanding of certain types of data inside your enterprise and you can link this data to your Business Service Management (BSM) system to have a one-stop shop for valuable business data.

Tags: BSM, BTM, Business Service Management, Enterprise IT, SLA

Reducing Complexity in the Enterprise

Posted on 18 April 2011

Enterprise software has grown so complex that it consumes much of the time and energy of IT just to maintain it. By moving some software to the cloud, IT can return to its role of mapping technology to business and monitoring the entire system, rather than babysitting software.

Tags: Business Service Management, Cloud Computing, Enterprise IT, Microsoft, VMware

Mobile Applications Can Provide Cornucopia of Data

Posted on 14 April 2011

Mobile apps are convenient for users, but they also provide a valuable source of data you can use to better understand your customers.

Tags: Analytics, Business Service Management, Enterprise IT, Mobile, Monitoring

IBM Brings Analytics to Social World

Posted on 13 April 2011

As companies realize the advantages of engaging in online social media channels, they are looking for ways to measure the success of that engagement and IBM has introduced new products to help.

Tags: Business Service Management, Facebook, IBM, Metrics, Monitoring, Social Media

Adobe Gets Analytical with Ominture

Posted on 12 April 2011

Recent purchases by Adobe of Web Content Management vendor, Day Software and analytics vendor Ominture, have resulted in a tool set that could give you more insight and understanding of your customers and what they’re saying about you online.

Tags: Analytics, BSM, Business, Business Service Management

Using Analytics to Understand Your Customers Better

Posted on 10 April 2011

Another kind of monitoring you might not think about very often is analyzing your customers and how they interact with your properties using analytics.

Tags: Analytics, BSM, Business Service Management, Monitoring

Why Amazon Cloud Drive Matters to IT

Posted on 07 April 2011

At first blush, a consumer service like the Amazon Cloud Drive might seem completely irrelevant to IT, but what it does is bring cloud services to the masses on a large scale, and that could have an impact on you before you know it.

Tags: Amazon Cloud Drive, Business Service Management, Consumerization, Enterprise IT, Monitoring

Survey Says Managing Cloud is Chief Concern

Posted on 06 April 2011

A recent survey found that businesses biggest fear about moving to a hybrid cloud environment, but there are tools to help maintain some semblance of control over the entire computing infrastructure, even when part of it is outside the firewall.

Tags: BSM, Business Service Management, Cloud, Hybrid Cloud, IT, IT Management Tools, Monitoring, Service Level

Microsoft System Center Upgrade To Monitor Private Clouds

Posted on 05 April 2011

When Microsoft starts paying attention to a space like private clouds, it’s time IT pros took notice too.

Tags: BSM, Business Service Management, IT, Monitoring, Private Cloud, Service Portal

Is SLA Nirvana Achievable?

Posted on 31 March 2011

While we strive for the ultimate protection with service level agreements (SLAs), the fact is that there are legal, technical and social limitations that make that impossible — for now.

Tags: Business Service Management, Cloud Computing, info360, IT, Service Level, SLA

How Do You Tell if the Cloud is Greener?

Posted on 30 March 2011

While there’s plenty of room to debate the energy efficience of one type of computing over another, when you include it as part of your overall measurement process, it leaves less room for argument.

Tags: BSM, Business Service Management, Cloud Computing, Enterprise IT, Green IT

Cisco gets cloud service portal with newScale purchase

Posted on 29 March 2011

With its purchase of software vendor newScale today, Cisco bought the ability to give customers a self-service portal environment that’s easy to deploy.

Tags: Business Service Management, Cisco, Cloud Computing, IT Management, newScale, Private Cloud, Service Portal

Microsoft Announces Mobile Management Tool for iPhone, Android & More

Posted on 27 March 2011

Microsoft released a Beta of System Center Configuration Manager 2012 with a twist. It not only monitors Windows devices, as you would expect, it also lets you monitor iOS, Symbian and Android devices, which represents a big (and welcome) departure for Microsoft.

Tags: BSM, Business Service Management, Enterprise IT, Microsoft, Microsoft Management Summit, Mobile, Monitoring, System Center Configuration Manager 2012