Author Archives | rmcdonald

rmcdonald - who has written 13 posts on Business Service Management Hub.

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Why Projects Fail and How to Rescue Them – Baseline

Posted on 28 April 2011

The Hub Commentary Unclear requirements, ambiguous priorities, lack of resources and unrealistic timelines are all notable reasons for failed projects.   But these are only a few…check out other obstacles that cause many projects to crash and burn and the strategies to recover those failed projects. ————————————————————- Failed projects are costly, so a sound project recovery […]

Tags: Baseline, Best Practices, Business Alignment, Business Service Management, IT, IT Management

Organizing IT for Excellent Service – Baseline

Posted on 19 April 2011

If you want to avoid IT silos and provide more value and transparency back to the business this is a worthwhile read.

Tags: BSM, Business Alignment, Business Service Management, Cost Reduction, IT Management, IT Management Tools, Service Level, Service Value

What You Should Tell Your CEO About Cloud Computing – CIOInsight

Posted on 04 April 2011

Figuring out facts from fiction will be key for CIO’s as they map out their cloud computing strategies and justify the investment to their CEOs. Cloud Computing ROI will be measured in ways far beyond the typical promises of cost savings. Business Service Management ROI can’t be overlooked as enterprises accelerate their way to the cloud.

Tags: CIO, CIOInsight, CIOUpdate, Cloud, Cost Reduction, IT Management Tools

Its Time to Start Talking about the ‘Middle Office’ – Gartner

Posted on 04 April 2011

Interesting insights about the ability to monitor and measure business processes that fall outside of the traditional front and back office structures. Have you considered that many decisions being made in the “middle office” may effect your ability to effectively manage business services?

Tags: Business Service Management, Gartner, IT Management

When the customer has end-to-end visibility, and you don’t – Gartner

Posted on 03 April 2011

Do your customers have more visibility into your end-to-end management processes than you do? You’re probably not alone…Business Service Management

Tags: Business Service Management, Gartner, IT Management, IT Management Tools

March Madness vs Office Productivity – Baseline

Posted on 16 March 2011

All things in moderation yes…but I’m convinced a healthy dose of “March Madness” can actually give a boost to office and employee morale and reduce some workplace tension.

Tags: Baseline, Business Service Management, Performance

Is Cloud Computing About Productivity or Something Else? – ZDNet

Posted on 02 March 2011

Business service management practices will help you to realign resources to apply in-house resources to the growth opportunities and leverage the cloud for the exceptional computing situations.

Tags: Business Service Management, Cloud, Cost Reduction, IT Management, IT Management Tools, ZDNet

4 Personas of the Next-Generation CIO – IT News

Posted on 02 March 2011

The role of the C”I”O continues to evolve. And the “I”s have it! Infrastructure, integration, intelligence and innovation will need to be the focus of next-generation CIOs.

Tags: Best Practices, Business Alignment, Business Service Management, CIO, Transformation, Trends

Eight Trends Driving IT’s Future – Baseline

Posted on 28 February 2011

Trend No. 4 “Server-centric to Service-centric”, predicts that architecture will shift from in-house servers to a distributed model in order to separate infrastructure, systems, applications and businesses processes from one another. Clear indications of commodity at the lower level and business service management practices at the top level.

Tags: Business Service Management, Cloud, Cloud Computing Journal, Predictions, Service Value, Transformation, Trends

12 Worst Tech Predictions Of All Time – InformationWeek

Posted on 23 February 2011

We’ve all experienced moments when we had to eat our words or perhaps wish we could stop time and take something back that we said. Funny IT read on the Business Service Management Hub today.

Tags: Business Service Management, InformationWeek, Predictions

Organizing IT for Excellent Service – Baseline

Posted on 16 February 2011

Are you driving service value into your organization with a business service management initiative?

Tags: BSM, Business Alignment, Business Service Management

Transforming IT to Show Cost of Svcs-5 Best Practices – NetworkWorld

Posted on 11 February 2011

The Hub Commentary… Several good  insights into effective ways to quantify the cost, quality, and value of IT in a way the business understands. Randy ———————————– Recently, we brought together 60 CIOs and IT leaders from the Fortune 1000 for our bi-annual “CIO Technology Business Management Council” meeting. The purpose of this event was to […]

Tags: Business Service Management, CIO, CIOUpdate, Cost Reduction, IT Investment, IT Management Tools, Service Level

Watson’s Jeopardy Showdown-Man Vs. Machine – CIOInsight

Posted on 10 February 2011

I’m putting my money on Watson! After all the world’s most famous supercomputer runs on IBM’s high-performance, high-capacity Power servers and SUSE Linux Enterprise is the fastest operating system on POWER7. Let’s see how it all comes out on Feb 14th!

Tags: CIO, CIOUpdate, IBM, Performance, SUSE, WATSON