Author Archives | lfrazier

lfrazier - who has written 2 posts on Business Service Management Hub.

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Reaching Service Level Nirvana . . .

Posted on 10 April 2011

Ok, so we aren’t there yet. The first part of getting over a problem is admitting that you have one. How can we resolve the issues I brought up in my previous post? Let’s talk about that now – Service Level Nirvana and Business Service Management

Tags: Availability, Business Alignment, Business Service Management, IT Management Tools, Service Level, Service Value

Top Reasons We Have Not Reached SLA Nirvana – Yet

Posted on 27 March 2011

Why aren’t we at Service Level Agreement (SLA) nirvana? I mean really, we have had SLA tools for 10, 15 years or more. You probably have 1 or 10 or more tools that measure SLAs, of which most probably aren’t used. Why aren’t all of our data centers, applications, servers and everything else just numbers on some dashboard that we just glance at to make sure everything is good to go and that we are open for business?

Tags: Availability, Business Service Management, IT Management Tools, Monitoring, Performance, Service Level