Author Archives | Hud

Hud - who has written 226 posts on Business Service Management Hub.

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Verizon Buys Terremark – Gartner Blogs

Posted on 02 February 2011

The Hub Commentary_ This week there has been significant buzz around this acquisition and I’ve held off posting and referring to any of the articles.  Lydia of Gartner sums it up well with her blog of yesterday.  One in debt without a sales team and the other in need of data center footprints and a […]

Tags: Business Service Management, Cloud, Gartner, IaaS, Service Providers

Waste Management Customers to Gain Data Visibility – ITNews

Posted on 01 February 2011

In my post today, Getting to Service Value, the principles I described regarding Business Service Management are put into action here with this CEO and CIO combination. The business is/was changing and technology was/is being re-thought and deployed to change the business.

Tags: Business Service Management, ITNews, Service Value, Transformation

Getting to Service Value with Business Service Management

Posted on 01 February 2011

What is a simple explanation of what Business Service Management (BSM) is, does – let’s take the BS out of the speak. I simply describe it as the ability for IT to communicate service performance (value) aligned with business objectives, while maintaining control over the infrastructure.

Tags: Business Service Management, Service Cost, Service Value

Cloud Computing: IT as Commodity – InfoWorld

Posted on 01 February 2011

As the writer mentions, a lot of ink has covered cloud computing – I might suggest a lot of that ink has been about the commoditization of IT. As I posted yesterday with the 2×2 grid of service classification, most of what falls into the Cost quadrant are services that could be considered commodity. Applying business service management practices and taking a top down view as my friend Siki suggests in the article, is the first step in identifying services, where they should run and how they should be managed for that end-to-end view as she also mentions.

Tags: Business Service Management, Cloud, InfoWorld, IT Commoditization, IT Management

The Intelligent Management of Computing Workloads – Quocirca

Posted on 01 February 2011

Business Service Management practices need to be baked into the workloads as they are configured and deployed just as you would instrument applications and hardware as it is deployed into production environments. The difference in this situation is that the workloads are a bit more dynamic and potentially paid for with a subscription on outside infrastructure. Management to decommission workloads is as important as deploying additional resources during peak periods to monitor costs appropriately.

Tags: Business Service Management, Cloud, IT Management, IT Management Tools, Quocirca, Virtualization

Global CIO: The Top 10 CIO Issues For 2011 – InformationWeek

Posted on 31 January 2011

This article has some extreme points, however, I too believe this is the year for radical change for data centers and IT. Service value and Business Service Management practices are an imperative. The catalyst for change is the explosion of service providers and cloud options, frustration with internal IT lethargic behavior and a promise for increased spending in technology that guarantees to grow the business.

Tags: Business Service Management, CIO, InformationWeek, IT Management, Service Value, Trends

How to Manage Consumer Devices on Your Network – NetworkWorld

Posted on 31 January 2011

The first question should really be “Do you know the value in managing consumer devices on your network.” Good Business Service Management practices would start with an evaluation of the cost to manage a new device and the value it provides to the business over doing something else that would drive revenue growth. This goes to a post from last week on the very same topic.

Tags: Business Service Management, IT Management, NetworkWorld, Service Value

Social Business Strategy – Forrester Blogs

Posted on 31 January 2011

Applying a social interface to IT may sound crazy to the technologists, however, if you move past the initial reaction and think about many of the initiatives from IT and the response from the business, it may just be the interface that drives acceptance. We have all been exposed and most (even I must admit to it) have used, adopted and/or totally embrace the social media explosion. Business Service Management is practice and part of that practice is the interactions with our customers and how they want to interact with IT.

Tags: Business Service Management, CMDB, Forrester, Social Media, Trends

Cloud Usage: What If We’re Doing It Wrong? – Cloud Computing Journal

Posted on 28 January 2011

I cannot escape the cloud discussion today and must say that I agree with Don and his article this week in contrast to the other I just posted today. Business Service Management practices, Service Level measuring and management of the service regardless of where it runs is the responsibility of the service provider – IT.

Tags: Business Service Management, Cloud, Cloud Computing Journal, IT Management, Service Level, Service Providers

CIOs Vision–Factors into Cloud Computing Movement–Cloud Computing Jrnl

Posted on 28 January 2011

All the news these days seems to be about the cloud. This is a nice summary of things to consider, however, leaves out the usual after thought that makes or breaks new technology deployment – management of it. Business Service Management practices and instrumenting for management and measuring performance should be a factor to consider when planning a movement to the cloud.

Tags: Business Service Management, CIO, Cloud Computing Journal, IT Management, Service Level, Service Providers, Service Value

Changing Face IT to “Business”

Posted on 28 January 2011

In another article earlier this week regarding Business Service Management practices and turning the tables on the discussion from cost of IT services to value provided to the business, there was a similar discussion. Not all services are created equal and costs can be moved from one service to another based upon the value provided to the business. However, first we must be able to cost the services to drive to the value discussion.

Tags: Business Service Management, Cost Reduction, Service Value

Do You Know How Much Your IT Costs? – NetworkWorld

Posted on 27 January 2011

The lack of clarity and transparency of IT services as consumed by the business is a catalyst for many of the service providers and as-a-Service offerings. The service providers are in business to grow and drive revenue as should IT organizations. Business Service Management practices and knowing your services is first step in achieving this transparency in measuring services both for quality and cost.

Tags: BSM, Business Alignment, Business Service Management, Costs, IT Management, NetworkWorld, Service Value

CIOs will Only Get to Innovate if They Force the Pace – CBR

Posted on 27 January 2011

Innovation is an overused term, I agree. True innovation are products and services that change the way an industry does business, however, business growth through new services and products are now more than ever dependent upon technology. As you can see from this recent survey business is relying on IT to support business growth.

Tags: Business Service Management, CBR, Growth, IT Investment, IT Management, Transformation

Managing Data Center Costs with BSM – BSMDigest

Posted on 27 January 2011

Calculating ROI and managing costs in the data center for Business Service Management (BSM) projects is difficult. In fact, I was asked this question so many times that I put my META Group analyst hat on and said, “Michele, what would Herb tell you to do?”

Tags: BSM, BSMDigest, Business Service Management, Cost Reduction, IT Investment, Ptak, ROI

Top Priority for 2011: Data Center Refresh, Consolidation–CIOInsight

Posted on 26 January 2011

Back to basics balanced with growth opportunities. Doing more with less and getting the most out of the bottom of the data center food chain and layering in the value add for future growth needs to be the theme for 2011. Accelerating reaching a goal of Business Service Management with cost management.

Tags: Business Service Management, CIOInsight, Consolidation, Cost Reduction, IT Management, Trends

Survey of CIOs Reveals Key Drivers of IT Efficiency – eWeek

Posted on 26 January 2011

The theme of integration still rings true. The key to efficiency remains in the ability to get the most out of what you have and pull it all together for that end-to-end view to avoid impact, proactively manage change and take full advantage of agile technologies. A key to Business Service Management is fundamentally just this integration capability and the end-to-end live view and if you don’t have it, you are no doubt behind the 8 ball.

Tags: BSM, Business Service Management, eWeek, Integration, IT Management

Global CIO-FedEx CIO Explains The Real Power Of Cloud–InformationWeek

Posted on 26 January 2011

Great read of an inspirational CIO taking advantage of agile technology. What is missing is how does he manage and measure the workloads in the cloud? How does he instrument them or does he to make them intelligent to proactively monitor, manage and measure back to the business on the cost and value. Where are the Business Service Management details that will make this successful in the long haul?

Tags: BSM, Business Service Management, Cloud, InformationWeek, IT Management

What CFOs Want From IT – CIO

Posted on 25 January 2011

IT by the numbers and with Business Service Management. In lean times, we need to get the most out of what we have, look at lower cost alternatives for the commodity and make the investment in the things that will drive value to the business.

Tags: BSM, Business Service Management, CIO, IT Investment, IT Management, ROI

What does it mean to Reimagine IT? – Gartner Blogs

Posted on 25 January 2011

The time has come to re-think IT, the assets, sourcing options and management with the focus on growth, sure cost cutting is still in the balance of things too. New day for Business Service Management. Opportunities to re-think the routine, automation, leverage lower cost tools for the commodity and apply the shift in that spending toward growth.

Tags: Business Service Management, Gartner, Growth, IT Investment, IT Management, Trends

Improved Business Resilience w/ Cloud Computing–Cloud Computing Jrnl

Posted on 25 January 2011

The article references the cost of a single cost of downtime as approximately $100,000 and the risk of downtime increases as systems and infrastructures become more and more distributed and complex. Business Service Management practices proactively manage end-to-end services, not just technology.

Tags: Availability, Business Service Management, Cloud Computing Journal, Downtime, IT Management, Performance, Service Level