Business Service Management Hub

Social media marketing to your customers is a no brainer and makes sense. Use within the organization becomes sticky as the article points out regarding broadcasting to the external world, internal projects. So what is the answer to leveraging this real-time communication trend within the organization?

The IT Skeptic has an interesting post regardi ng service levels, running IT as a business, business service management practices. I’ll cut to the chase on my views on these topics: internal IT SLAs are meaningless when after the fact reporting the score, IT is not a business and IT is not a profit center.

Nice article to take heed to as we ebb and flow with new technology. A doesn’t pass that I don’t read an article regarding bringing the mobile devices to the workplace and expecting support as an example. Business service management practices have to govern the cost and business value of doing so or we end up spending more to support without a business value.

Business service management practices have always known business and technology are one and not ‘and’ one to another. Designing services above the silos based upon desired business outcomes is absolutely the right approach, I wholeheartedly agree with Randy’s assessment and this has been at the heart of all business service management projects and practices.

Consumer technology trends will always push that of the internal IT organizations. The next generation of workforce I think of as the “me generation”. Where is the business service management practice and service value?

This is a great article and the biggest cliche of them all that I would add to include, “Align IT to the Business”. Do we say, align sales to the business or align investment banking to the business or align claims processing to the business or distribution of product to the business? Why is IT different? IT is the power of the business, they are not separate.

In many of my business service management posts I’ve spoken about right sizing your service responses and not all services are created equal. After reading Ken’s post on the BSM Review and the Monday I have had, I think that my comments might not be interpreted as I intended them.

I’ve worked with many IT organizations on telling the story and building the case for IT automation in terms of the business story and support of a business service management practice.

The survey says 7% of IT buyers plan to buy iPad Tablets in Q1 2011 not as a replacement to laptops, but more experimental. Business service management practices will help you define value from new technologies.

iPad Friday I think. As I discussed in the previous post, the cost and value for business purpose will have to be weighed before mass deployment takes over.

Adopter or climber? Hmmmm I have to laugh, sometimes I am, rarely though and I’ve spent my career in the technology field.

T spends >85% of its time just keeping the lights on. Those who will lead their industries next year are realigning how IT works, taking advantage of automating tools and applying resources toward the development, deployment and operational support of new and innovative services for the customer. Business service management practices have become the imperative this year rather than the “nice to have”.

SaaS is a delivery model and all services delivered by IT need to be categorized for their cost and value to the organization and the then the delivery model mapped to the service. Highly custom, competitive advantage, differentiating services are not well suited for outsourced or SaaS delivery models.

I agree with the categories and the applications. Think about those that are commodity and easily defined in a box and easily outsourced. IT has a hard time doing this and evolving roles as they adopt business service management practices. It’s about categorizing the services and defining the appropriate deployment option.

Absolutely! This is the crux of the problem with IT today and why it is “IT and Business” rather than I sell insurance. This is the heart of a great business service management practice.

Business service management practices can help you achieve long term value out of your short term virtualization and cloud deployments.

SaaS has the ability to move the cost of supporting infrastructure and applications from the in-house staff to a service provider, but these are the commodity services. We have discussed in previous business service management posts that it is important to categorize services as value-add, differentiators or commodity, manage for cost.

Wow! We haven’t adopted or widely deployed the Cloud and are already asking where it goes. As I’ve said many times before as part of a business service management practice, it is a delivery vehicle and as part of defining services we must evaluate the best delivery vehicle for the service based upon cost and value to the organization.

Here is a humorous take on on a top 10 Business Service Management Implementation Best Practices, we’ve all been there and we hope you see the humor and best practices as a result:

Business service management practices going forward will incorporate right sourcing the environment providing flexibility and change within the environment.