Business Service Management Hub

As the iPad2 came to market and there were many articles regarding the use of employees bringing their own devices to the work environment saving capex spending. My challenge with this is the hidden cost of support and security of data.

Flexible pricing and flexible services (or features), both great questions to explore as Matt describes. However, the reason some software and services are more suitable in an as-a-Service model is because it is standard. The pricing is cheaper due to economies of scale created by sharing the same service with many.

I would agree network performance is an aspect to consider when setting up and considering deployment options for mass storage. Another aspect to consider is something I covered in another post on Categorizing your Serivces and which services, inclusive of data, should be put out in the cloud.

It is time for IT to evolve and bring together the right information from the right sources for creating the right actions for management and service performance communication within the business.

I tend to agree with Rachel, there is no secret set of standard metrics. There are methods and classifications for services, but no one size fits all. I will also add that measurements drive behavior as well and that I would offer caution in over measuring.

I came across this piece by my friend Dennis this week and thought how appropriate in reflection of the many articles I read, post and blog about regarding the tremendous change under foot for IT organizations this coming year.

It’s everyone’s favorite time of year in the US, tax season. It has a been a few years since Intuit experienced a major outage on filing day, but many of us loyal Turbo Tax, eFilers remember it fondly.

Nice article and similar to a previous post of mine on Finding your Services. In that post I described mapping your services based upon cost and value to the organization. Keeping those differentiating services in house and evaluating other deployment options, like Cloud, for those that do not differentiate your organization.

Cloud ROI of 80%, I must agree – NOT. This is exactly what creates hype and those short term cost savings in hardware and software manifest in long term management and monitoring. Measuring business services and growth to the bottom line of your organization is a better measure.

Sean Larner CEO of both l’arbre solutions and Broolz, chats with Michele Hudnall of Novell on how the cloud and new cloud-based vendors are impacting the business services landscape. They also explore the ways these new offerings are competing with internal IT to provide the business with the services.

Business Service Management is the imperative this year to success in managing the mixed cloud and virtualization environment. The power is in “the glue and a view” that brings it all together.

Often times IT organizations find Business Service Management projects daunting, when in fact they should be viewed in small pieces, a service at a time. I chose to post this bit of news to describe an easy entry point into Business Service Management.

I took a test on SearchCIO-Midmarket.com today to clear my head from other more distressing work details.  I’ve been in the deep end of the social media swimming pool for the past 90 days and I’ve read many interesting articles, books, blogs, you name it on social media and inbound marketing.  I’ve also read my […]

Bernard has put out a great piece for operations and development teams pragmatically discussing the development, implementation and operations of cloud projects. Development of new services is the fit for new technology, otherwise, it becomes disruptive and costly to the whole of the IT organization. Business service management practices help you weigh the costs and value.

While this is more of a post promoting a conference, I have had many conversations with co-workers of late while working on how we speak about Business Service Management and how do we break it down into simple speak and most of all why is it relevant.

Accenture research indicates 40% of all cloud knowledgeable business will use the cloud to drive new revenue over the next 5 years. Smart IT executives are putting their business service management practices in place to support new services today.

I agree with Don and his summary of this topic as it hits the core of any business service management practice – it isn’t IT and then the Business, IT is the business.

The ebbs and flows of break-up and re-marry are alive and well in the Telecomm sector. While this is interesting in the telco industry, I hear you asking, “Michele, what does this has to do with Business Service Management?” It’s one sentence buried right in the middle of the article, lack of competition brings , fewer choices, higher prices and less innovation.

In the next 12 months the Corporate Executive Board predicts that one of the driving IT trends includes the end-to-end views of managing technology as business services. The complexity of the environment is turning business service management practices into an imperative versus a nice to have.

The Hub Commentary_ Today, I might agree that Cloud is somewhat disruptive, but for the right vendors it will be sustaining.  The mere fact that Amazon led the charge to change the purchasing model indicates that there is a desire for change in the industry just as they changed online purchasing forever.  The conversation that […]