Author Archives | Hud

Hud - who has written 226 posts on Business Service Management Hub.

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My First 48 Hours with iPad 2: One CIO’s Story – CIO

Posted on 20 April 2011

As the iPad2 came to market and there were many articles regarding the use of employees bringing their own devices to the work environment saving capex spending. My challenge with this is the hidden cost of support and security of data.

Tags: Business Service Management, CIO, iPad, Service Value

Transparency In The Cloud, Part III: 2 More Questions to Ask Every SaaS Provider – SaaSBlogs

Posted on 19 April 2011

Flexible pricing and flexible services (or features), both great questions to explore as Matt describes. However, the reason some software and services are more suitable in an as-a-Service model is because it is standard. The pricing is cheaper due to economies of scale created by sharing the same service with many.

Tags: Business Service Management, SaaS, Service Providers

The Cloud Outscales, But Does It Outperform? – ITBusinessEdge

Posted on 18 April 2011

I would agree network performance is an aspect to consider when setting up and considering deployment options for mass storage. Another aspect to consider is something I covered in another post on Categorizing your Serivces and which services, inclusive of data, should be put out in the cloud.

Tags: Business Service Management, Cloud, DR, Performance, Service Level, Service Providers, Storage

Evolving towards a Business Assurance Center – Doug McClure

Posted on 17 April 2011

It is time for IT to evolve and bring together the right information from the right sources for creating the right actions for management and service performance communication within the business.

Tags: Business Alignment, Business Service Management, IT Management, Service Value, Transformation

The Essential Metrics For Infrastructure And Operations – Forrester

Posted on 17 April 2011

I tend to agree with Rachel, there is no secret set of standard metrics. There are methods and classifications for services, but no one size fits all. I will also add that measurements drive behavior as well and that I would offer caution in over measuring.

Tags: Business Alignment, Business Service Management, Forrester, IT Management, Measuring, Metrics, Performance

The Virtues of a Living Conversation Versus One Frozen in Stone – EMA

Posted on 15 April 2011

I came across this piece by my friend Dennis this week and thought how appropriate in reflection of the many articles I read, post and blog about regarding the tremendous change under foot for IT organizations this coming year.

Tags: Business Service Management, Change, Cloud, EMA, IT Management Tools, Service Value, Transformation

Business Service Management and Taxes!

Posted on 14 April 2011

It’s everyone’s favorite time of year in the US, tax season. It has a been a few years since Intuit experienced a major outage on filing day, but many of us loyal Turbo Tax, eFilers remember it fondly.

Tags: Availability, Business Service Management, IT Management Tools

CIO Risk Takers, Rain Makers – InformationWeek

Posted on 14 April 2011

Nice article and similar to a previous post of mine on Finding your Services. In that post I described mapping your services based upon cost and value to the organization. Keeping those differentiating services in house and evaluating other deployment options, like Cloud, for those that do not differentiate your organization.

Tags: Business Alignment, Business Service Management, Cloud, Mobile, Social Media, Transformation

What You’re Missing in Your Cloud ROI Calculations – InfoWorld

Posted on 14 April 2011

Cloud ROI of 80%, I must agree – NOT. This is exactly what creates hype and those short term cost savings in hardware and software manifest in long term management and monitoring. Measuring business services and growth to the bottom line of your organization is a better measure.

Tags: Business Service Management, Cloud, ROI, Transformation

Cloud Chasers Podcast – Cloud, IT and Business Alignment

Posted on 12 April 2011

Sean Larner CEO of both l’arbre solutions and Broolz, chats with Michele Hudnall of Novell on how the cloud and new cloud-based vendors are impacting the business services landscape. They also explore the ways these new offerings are competing with internal IT to provide the business with the services.

Tags: Business Alignment, Business Service Management, IT Management, Service Providers, Service Value, Transformation

To Unlock the Power of the Cloud, Rethink IT Management – Forbes

Posted on 11 April 2011

Business Service Management is the imperative this year to success in managing the mixed cloud and virtualization environment. The power is in “the glue and a view” that brings it all together.

Tags: Business Service Management, Cloud, Integration, IT Management, Service Providers, Service Value, Transformation, Virtualization

Novell, SAP Team on Business Service Management

Posted on 04 April 2011

Often times IT organizations find Business Service Management projects daunting, when in fact they should be viewed in small pieces, a service at a time. I chose to post this bit of news to describe an easy entry point into Business Service Management.

Tags: Business Service Management, Change Management, ITSM, Role Based Views, SAP, Service Desk, Service Model

IT – Social Media – Marketing – CIO: Who Owns Social Media?

Posted on 31 March 2011

I took a test on today to clear my head from other more distressing work details.  I’ve been in the deep end of the social media swimming pool for the past 90 days and I’ve read many interesting articles, books, blogs, you name it on social media and inbound marketing.  I’ve also read my […]

Tags: Business Service Management, CIO, IT Management, Marketing, Social Media

Cloud CIO: 3 Private Cloud Use Case Scenarios – CIO

Posted on 24 March 2011

Bernard has put out a great piece for operations and development teams pragmatically discussing the development, implementation and operations of cloud projects. Development of new services is the fit for new technology, otherwise, it becomes disruptive and costly to the whole of the IT organization. Business service management practices help you weigh the costs and value.

Tags: Business Service Management, Cloud, Transformation, Virtualization

Forrester’s IT Forum 2011 Puts You In The Driver Seat – Forrester

Posted on 23 March 2011

While this is more of a post promoting a conference, I have had many conversations with co-workers of late while working on how we speak about Business Service Management and how do we break it down into simple speak and most of all why is it relevant.

Tags: Business Service Management, Forrester, IT Management, Service Value, Transformation

Cloud’s Next Benefit: Helping Companies Grow – Baseline

Posted on 22 March 2011

Accenture research indicates 40% of all cloud knowledgeable business will use the cloud to drive new revenue over the next 5 years. Smart IT executives are putting their business service management practices in place to support new services today.

Tags: Baseline, Business Service Management, Cloud, Growth, Trends

CIOs Should Know that IT Is IaaS – Cloud Computing Journal

Posted on 21 March 2011

I agree with Don and his summary of this topic as it hits the core of any business service management practice – it isn’t IT and then the Business, IT is the business.

Tags: Business Service Management, CIO, Cloud Computing Journal, Competition, Infrastructure-as-a-Service, Innovation, Transformation

Analyst: ‘Enormous’ Regulatory Risk For AT&T/T-Mobile Deal – Forbes

Posted on 21 March 2011

The ebbs and flows of break-up and re-marry are alive and well in the Telecomm sector. While this is interesting in the telco industry, I hear you asking, “Michele, what does this has to do with Business Service Management?” It’s one sentence buried right in the middle of the article, lack of competition brings , fewer choices, higher prices and less innovation.

Tags: Business Service Management, Competition, Forbes, Service Providers, Telecomm, Transformation

IT in 2011: We’re Managing Information-Not Just Technology-CIOInsight

Posted on 16 March 2011

In the next 12 months the Corporate Executive Board predicts that one of the driving IT trends includes the end-to-end views of managing technology as business services. The complexity of the environment is turning business service management practices into an imperative versus a nice to have.

Tags: Availability, Business Service Management, End-to-End View, Performance, Service Value

Cloud Computing: A Sustaining or Disruptive Innovation? – CIO

Posted on 16 March 2011

The Hub Commentary_ Today, I might agree that Cloud is somewhat disruptive, but for the right vendors it will be sustaining.  The mere fact that Amazon led the charge to change the purchasing model indicates that there is a desire for change in the industry just as they changed online purchasing forever.  The conversation that […]

Tags: Business Service Management, Cloud, Innovation, Transformation, Virtualization