Business Service Management Hub

The Hub Commentary_ “Visionaries have an innovative and disruptive approach to the market, but their services are new to the market and are unproven,” Gartner  Yes, this does describe Amazon and EC2, but does that mean it is 2 steps behind the Leaders?  Not often are there times to truly innovate and redefine a market.  […]

The Hub Commentary The opening statement of the article says it all and what I heard is, “the technology and services are incompatible with our processes” and resistance to change and why I predicted the service providers will feast on data centers in 2011 in my predictions post and why I also predicted first in […]

The Hub Commentary__ Absolutely the jobs are shifting.  Technology and the monitoring, configuring and management of it is commodity.  Much of it could be run in the cloud, by a service provider, managed by SaaS offerings and open source – the choices are endless today in configuring the right sized and right sourced data center. […]

The Hub Commentary __ Beth’s opening statement regarding the Aberdeen findings sums it up, mid size organizations are under performing larger organizations.  Pick up the Fortune 500 list as I do each year and look at the top 5 in each industry.  There are 3 things that always standout: Those that lead, know how to […]

The Hub Commentary  __ A tweet pointed me to this post today and what a great post and analogy.  I, in fact, kick off most presentations by stating Business Service Management is EASY!  In fact, you hold the key to the most valuable insurance policy in your company.  Business runs on technology, it is commodity, […]

A true story, names not revealed to protect the innocent and a Dilbert in the making.  An illustration of Business Service Management, rather than a Wiki like definition, of technology impact and calculating costs and value. Early in my career, green and wet behind the ears, about 8 months into the job working the 4:00 […]

New technology that removes hardware and thus tangible cost savings is always a short term win. Managing it long term is generally the afterthought. Not that I’m against the virtualization and more efficient use of hardware resources, I’m for it. I am encouraging of planning for the upfront service enablement of it with proper management, however.

Depending on where they stand in the overall environment, network and systems management companies hear different concerns from their enterprise IT clientele. Here’s a look at how the year will shake out in a number of different areas…

In our fifth business technology survey, executives say they want more immediate value from IT and forward-looking strategies from technology leaders that support growth and innovation.

Companies looking to go down the SaaS route will find that IT service management is a good starting point says Ovum.

Are you leading your organizations cloud roll-out or are you reacting to it? It is happening, better to lead than follow!

What does the post-recession IT world look like? More media will drive the need for more bandwidth, and a demand for Windows 7 upgrades and corporate use of personal smartphones will shape new priorities for IT.

It’s rumored that the Ford Model T’s track dimension (the distance between the wheels of the same axle) could be traced from the Conestoga wagon to the Roman chariot by the ruts they created. Roman roads forced European coachbuilders to adapt their wagons to the Roman chariot track, a measurement they carried over when building wagons in America in the 19th and early 20th centuries.

Cash-starved. Fast-paced. Understaffed. Late nights. T-shirts. Jeans.

These descriptors are just as relevant to emerging tech startups as they are to the typical enterprise IT infrastructure and operations (I&O) department. And to improve customer focus and develop new skills, I&O professionals should apply a “startup” mentality.

One of the most interesting elements of any research project is to have the opportunity to speak with those in the IT “front lines” dealing with the challenges of the moment.

Not long ago, Forrester analyst James Staten wrote a report with the compelling title: You’re Not Ready for Internal Cloud.

Being that we’re at the start of a new year and all, I thought I’d launch the 2011 newsletter by sharing predictions from a variety of network and systems management vendor executives.

Many mergers don’t live up to expectations, because they stumble on the integration of technology and operations. But a well-planned strategy for IT integration can help mergers succeed.

The indisputable economic benefits of cloud computing for certain applications drive businesses to consider building clouds of their own, but they need to make sure they are prepared before jumping into the cloud.

Shadow IT has worried CIOs for decades. The practice is often defended as a source of innovation and a faster-than-normal way for users to get their jobs done but this off the radar technology use by employees presents serious dangers to the corporation ranging from increased security threats to compliance issues.