Author Archives | Hud

Hud - who has written 226 posts on Business Service Management Hub.

www.linkedin.com/in/michelehudnall

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Big Data or Big Brother? Security – Value Analytics – Privacy?

Posted on 16 October 2012

I know I have been quiet for the previous month, I took a little vacation and started becoming more attune to the discussion surrounding data, analytics, security, privacy and the value of our technologically connected world. First we have to rewind to the end of August when I had my first opportunity to discuss and […]

Tags: Analytics, Best Practices, Big Data, BSM, Business Alignment, Business Service Management, CIO, Cloud, Cloud Computing, Facebook, GPS, Healthcare, Huff Post Live, IDC, InformationWeek, IT Management, Privacy, RFID, Security, Social Media, WSJ

Cloud Discussion: Data Privacy, Availability and Performance – Huff Post Live

Posted on 09 October 2012

I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud:  Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts to bring in live guests. This Cloud and technology thing might be catching on. A longstanding benefit of being […]

Tags: Availability, Big Data, BSM, Business Alignment, Business Service Management, CIO, Cloud, Cloud Computing, IT Management, Privacy, Security, Transformation, Trends

House Report On Huawei, ZTE Will Pose Security Questions For CIOs – Wall Street Journal

Posted on 09 October 2012

The article suggests that a manufacturer of a cellular device is collaborating for purposes of espionage.  Whether the threat is true or not, it points out the very real requirements to take security and use of data and devices very seriously in our organizations and plan for it appropriately.  The Identity and Access Management market […]

Tags: Big Data, BSM, Business Alignment, Business Service Management, CIO, Cloud, IT Management, Security, Transformation, Trends, Wall Street Journal, WSJ

Big Brother, Now at the Mall – Wall Street Journal

Posted on 09 October 2012

This article discusses how a mall kiosk is using facial recognition software to estimate sex and age to present advertisements to those seeking information.  This is using data to drive value to both the consumer and the retail organizations.  This has been going on for a very long time.  How many rewards cards do you carry […]

Tags: Big Data, BSM, Business Alignment, Business Service Management, CIO, Cloud, Cloud Computing, IT Management, Security, Transformation, Trends

Healthcare Execs Must Prepare For Big Data – InformationWeek

Posted on 09 October 2012

While on vacation in the local paper, cayCompass.com, there was an article regarding a new healthcare facility and the technology going into it to provide higher levels of healthcare to the residents.  One of the discussion points was doctors using data to better diagnose patients.  Again, the article took the negative side first regarding the “must use” the […]

Tags: Big Data, BSM, Business Alignment, Business Service Management, CIO, Cloud, Cloud Computing Journal, InformationWeek, IT Management, Security, Transformation, Trends

Texas School District Reportedly Threatening Students Who Refuse Tracking ID, Can’t Vote For Homecoming – Huff Post Live

Posted on 09 October 2012

There are several technologies that fall into this category.  This article caught my attention as hypes the tracking feature as the initial focus of this technology versus the value it brings to the table.  The crux of the discussion is the embedding of an RFID chip into school ID cards to be used for tracking […]

Tags: Big Data, BSM, Business Alignment, Business Service Management, CIO, Cloud, Cloud Computing Journal, Huff Post Live, Security, Transformation, Trends

IT Transformation – Who Does Gartner Show Winning in the $3.6T IT Business? – Qmunity

Posted on 14 August 2012

IT Transformation is and has been a hot topic for >20 years. Wow!  I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just “Keeping the Lights On” and how these metrics haven’t changed in >20 years. The answer […]

Tags: Availability, Best Practices, BSM, Business Alignment, Business Service Management, CIO, Cloud, Cloud Computing, Cost Reduction, Forrester, Gartner, Innovation, IT Management, Service Value, Transformation

Olympics, Twitter, iTV – What is Common? HA – High Availability!

Posted on 03 August 2012

I couldn’t resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the recent headlines are, “Twitter Down 2012:  Service Out for Users Throughout the World”. I scratched […]

Tags: Availability, BSM, Business Alignment, Business Service Management, IT Management, Monitoring, Performance, Security, Service Level, Service Providers, Smart Phones, Social Media, Transformation

Storm Cloud Busting – Service Enable Your Infrastructure – Qmunity

Posted on 11 July 2012

I live in the Washington, DC metro area, specifically the 51st state – Northern VA or better known as NoVA.  Fortunately, I was not affected by the storms and power outages of a couple weeks ago.  However, Amazon and their Ashburn data center once again.  Once again, many of us social media users found the […]

Tags: Amazon EC2, Availability, BSM, Business Alignment, Business Service Management, Cloud, Cloud Computing, DR, IT Management, Service Providers, Service Value, Transformation

Convergence is in the Air or Clouds – Qmunity

Posted on 29 June 2012

I have posted a couple of new posts on NetIQ’s Qmunity and wanted to share here as well.  IT is under great Transformation to get to Service Brokers who can manage Service Governance.  This is the convergences of Development, Operations and Security functions within IT.  In the first post I discuss the convergence and the second […]

Tags: Availability, Best Practices, BSM, Business Alignment, Business Service Management, CIO, Cloud, Cloud Computing, Cost Reduction, Forrester, Gartner, IT Investment, IT Management, IT Management Tools, Outsourcing, Service Level, Service Providers, Service Value, Spending, Transformation, Trends

SAP’s CIO: You’re Putting Your Executive Career at Risk if You’re Not Social – Forbes

Posted on 22 June 2012

The Hub Commentary_ I’ll start with, those that lead their markets, lead by a lot.  It is no surprise the leader of the Top 25 Social CIO’s is SAP.  Oliver Bussmann not only leads by >20% over the nearest follower, but by >80% over the #3 competitor.  Just as I mentioned in my previous post […]

Tags: BSM, Business Service Management, CIO, Forbes, IT Management, Metrics, SAP, Service Value, Social Media, Transformation, Trends

Where IT Metrics Go Wrong: 13 Issues To Avoid – ZDNet & Forrester

Posted on 22 June 2012

The Hub Commentary_ Nice article!  Just because you can measure it, doesn’t necessarily mean it needs to be measured.  Number 5 in the list is the one I snap to right away.  IT measures technology like baseball stats.  As my father always said, “baseball is a team sport that allows individuals to excel, but they […]

Tags: Availability, Best Practices, BSM, Business Alignment, Business Service Management, Forrester, IT Management, Metrics, ZDNet

PRESENTING: the Top 25 Social CIOs in the Fortune 250 – harmon.ie

Posted on 22 June 2012

The Hub Commentary_ I couldn’t pass on this post this week.  What is interesting is the amount of commentary and the chord the author struck.  What I would find interesting is juxtaposing this list of CIO’s against their competition in the Fortune 500 list for 2012.  Do they lead their industry?  Are they on the move? […]

Tags: Best Practices, Business Alignment, Business Service Management, CIO, harmon.ie, Social Media, Transformation, Trends

Road Trip – Gartner Infrastructure & Operations Mgmt Summit

Posted on 04 June 2012

I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ’s IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit.  Now it’s time for one of my favorite battery re-charging conferences of the year, the Gartner Infrastructure and Operations Management Summit (IOM).  I enjoy […]

Tags: Availability, Best Practices, BSM, Business Alignment, Business Service Management, Change, CIO, Cloud, Cloud Computing, Gartner, IT Management, ITSM, Mobile, Monitoring, Service Level, Service Providers, Service Value, Social Media, Spending, Transformation, Trends, VDI, Virtualization

Why Service Management?

Posted on 22 May 2012

In my last post, Eat or be Eaten – IT Transformation Underway, I discussed the transformation IT as we know it is undergoing. Last week I had the opportunity to listen to my good friend Eveline Oehrlich of Forresterpresent Reboot Service Management as hosted by ITSM Academy, confirming many of the discussion points from my previous post and had me thinking about my […]

Tags: Availability, Best Practices, BSM, Business Service Management, IT Management, IT Management Tools, Monitoring, Performance, Service Level, Service Providers, Service Value, Transformation, Trends

Consider Desktops in the Cloud for BYOD – NetworkWorld

Posted on 22 May 2012

The Hub Commentary_ I’m not so sure I agree with this latest in the cloud development, Desktop-as-a-Service.   How many times do you rent this session before it would have been cheaper to just supply the device with software or deploy a VDI in your environment?  Renting is never cheaper. However, it does insure a […]

Tags: Availability, BSM, Business Service Management, Cloud, DaaS, IT Management, IT Management Tools, Monitoring, NetworkWorld, Performance, Service Providers, Service Value, VDI

CIO-CEO Disconnect a ‘Silent Killer’ – CIO Journal

Posted on 21 May 2012

The Hub Commentary_ Great analogy, The Silent Killer.  Even the name IT (Information Technology) is dated.  IT as we know will go through significant transformation, if it stays in-house, in the coming years.  Often IT is outsourced to create change and thus the race to the cloud.  Today’s IT needs to die to come back […]

Tags: BSM, Business Service Management, CIO, IT Management, IT Management Tools, Service Level, Service Providers, Service Value, Transformation

Amazon Web Services Helps Users Avoid Bill Shock – NetworkWorld

Posted on 21 May 2012

The Hub Commentary_ The pay-as-you-go model counts on customers over using without regard to usage thresholds, much like company provided mobile phones.  Cloud providers make it easy to get started and even easier to over use.  I commend Amazon for putting some basic thresholds and emails in place, but the responsibility to monitor and manage […]

Tags: Best Practices, BSM, Business Service Management, Cloud, Cost Reduction, IT Management, IT Management Tools, Monitoring, NetworkWorld, Service Providers, Service Value

Cloud Computing Tools: Improving Security Through Visibility and Automation – CIO

Posted on 21 May 2012

The Hub Commentary_ Nice article last week walking through many of the security and management considerations when evaluating services appropriate for public cloud.  Security and Operations are coming closer together as architecture for services are considered for organizations.  This discussion illustrates the transformation that is occurring within organizations – the movement from operations to innovation. […]

Tags: Best Practices, BSM, Business Service Management, CIO, Cloud, IT Management, IT Management Tools, Service Level, Service Providers, Service Value, Transformation, Trends, Virtualization

Social Media is Reinventing How Business is Done – USA Today

Posted on 21 May 2012

The Hub Commentary_ I find this piece interesting for a couple of reasons.  The first being the application of technology to drive business and change the business, the second for the use of technology internally for productivity and the final interesting component are the comments that follow the article. Most of the comments were not […]

Tags: Availability, BSM, Business Service Management, CIO, Cloud, IT Management, Service Value, Social Media, Transformation, Trends