Business Service Management Hub

In my last post, Eat or be Eaten – IT Transformation Underway, I discussed the transformation IT as we know it is undergoing. Last week I had the opportunity to listen to my good friend Eveline Oehrlich of Forresterpresent Reboot Service Management as hosted by ITSM Academy, confirming many of the discussion points from my previous post and had me thinking about my […]

The Hub Commentary_ I’m not so sure I agree with this latest in the cloud development, Desktop-as-a-Service.   How many times do you rent this session before it would have been cheaper to just supply the device with software or deploy a VDI in your environment?  Renting is never cheaper. However, it does insure a […]

The Hub Commentary_ Great analogy, The Silent Killer.  Even the name IT (Information Technology) is dated.  IT as we know will go through significant transformation, if it stays in-house, in the coming years.  Often IT is outsourced to create change and thus the race to the cloud.  Today’s IT needs to die to come back […]

The Hub Commentary_ The pay-as-you-go model counts on customers over using without regard to usage thresholds, much like company provided mobile phones.  Cloud providers make it easy to get started and even easier to over use.  I commend Amazon for putting some basic thresholds and emails in place, but the responsibility to monitor and manage […]

The Hub Commentary_ Nice article last week walking through many of the security and management considerations when evaluating services appropriate for public cloud.  Security and Operations are coming closer together as architecture for services are considered for organizations.  This discussion illustrates the transformation that is occurring within organizations – the movement from operations to innovation. […]

The Hub Commentary_ I find this piece interesting for a couple of reasons.  The first being the application of technology to drive business and change the business, the second for the use of technology internally for productivity and the final interesting component are the comments that follow the article. Most of the comments were not […]

The Hub Commentary_ I cannot pass on this article today.  Last Friday I closed the week with a bit of humor on Qmunity entitled, “Eat or be Eaten – IT Transformation Underway”.  As a long time application developer and once with EDS and IBM have often known the revenue is driven by the services and software […]

The Hub Commentary_ Here is another industry under great change and a state with the foresight to attract and keep technology talent.  Again, I applaud the efforts of this woman, Vice President and CIO Mamatha Chamarthi, for having understanding and putting in place a strategy to right source the commodity and the high value stays in-house. […]

The Hub Commentary_ As a native Virginian, this is very positive news for the area in general from housing, jobs and quality of life.  The extension of incentives aligns with the growth of cloud providers and Amazon already has a stake in the Ashburn data center craze already. I arrived back in this area during […]

The Hub Commentary_ Outsourcing has never been for a cost saving measure.  You must manage the vendor and once in a service agreement, anything requested beyond the originally contracted service comes with a fee.  Let’s face it, additional services and service requirements begin to change as soon as the ink is dry and where the […]

The Hub Commentary_ As I began reading this article I thought there is a CIO in tune with her business.  R&D is the heart and soul of pharmaceutical companies and IT needs to work to drive business growth and cost saving in these days of transformation.  AstraZeneca is on the outside of the recent Fortune […]

The Hub Commentary_ I’ve often written that you do not outsource for cost savings.  Cost savings can be achieved when right sourcing and giving up control, taking advantage of the economies of scale offered by a provider and allowing standard services (the commodity services of your organization) rather than custom services. I find the commentary […]

The Hub Commentary_ Alex Barrett wrote a nice article a couple of weeks ago that I too wrote about last week.  IT is transforming and dwindling.  I suggest that there will be only a small staff left called “Operations”, there will be architects and there will be an Office of Innovation that resides closer to […]

I ended last week with a little tongue in cheek humor. I had started the week on a conference call on Monday and as I was looking out the window, a large bird came swooping past my window to land in a tree overlooking my patio.Curiosity of a Scorpion was getting the best of me to […]

The Hub Commentary_ Good Monday Morning!  Scanning the early news and came across this list of metrics from Forrester that they are building out for their next conference.  In the comments to the article, there is a link to the KPI Library.   These IT metrics have been around for decades and are good for evaluating […]

The Hub Commentary_ Nice article regarding the transformation of IT.  I would disagree with the transformation being fueled by the consumerization of IT, but rather the competition that has come into play with the consumerization of IT.  This is the New IT as I call it in many of my posts. Transformation is already happening […]

The Hub Commentary_ IT at the speed of Formula One.  I’ve been writing about transformation for quite a while now and having spent 15 years in Indianapolis, I developed an affection for racing.  It’s hard to develop that affection from TV, you have to see it live, walk through the pits and garages, smell the […]

IT is in the midst of a great transformation and wrote about this in a previous blog as referenced by a CIO article and a Forrester blog.  For those of us who have been in and around IT for the past 20 years, we’ve seen this ebb and flow of change.  New technology, growth of […]

This past week Kim S. Nash, Senior Editor for CIO, publshed an insightful article, “Top CIOs Predict the Five-Year Future of the CIO”.  I’ll paraphrase a few of the key points that I jotted down and stuck out when I read through the article: CIO of the future will be an Entrepreneur, Futurist, Global Talent Scout, […]

The Hub Commentary_ I enjoyed this read as an old mainframe programmer and operator.  I believe we’ve been talking about death to the mainframe for many years now and as my father used to tell people, “my daughter is working the midnight shift in one of those lights out datacenters”. As the Cloud providers are […]