Business Service Management Hub

The survey, which was conducted in the first half of this year, measures the maturity of BSM initiatives industry-wide. The report provides unique insight into the working relationship between IT and their business counterparts, across departments and roles. It measures the effectiveness of IT service support and identifies the current use and planned adoption of ITIL v2 and v3.

Mobility and wireless network infrastructures are the big takers when it comes to IT budget planning for 2012, our latest study reveals. Even so, organizations are moving to the next stage of the IT infrastructure build-out across multiple budget areas, and our 2012 IT Investment Patterns Study shows how the strategy trends of innovation, integration and reversion are having a significant impact on 2012 spending patterns.

Is the enterprise ready for the cloud? Companies like Google, Salesforce, IBM and others think so and they’re creating solutions give enterprise customers what they want. Cloud-computing solutions are gaining traction across the market. As a CIO, the value of cloud computing is clear. And chances are, if your company hasn’t already deployed cloud solutions, you’re making plans to do so. However, with budget limitations, unless your CEO finds value in cloud computing, it may be challenging to get the solution you want. How can you educate your CEO and convince him or her that cloud computing will be a boon to your business?

Like many CIOs, you may find yourself struggling to innovate in advance of an anticipated economic recovery, while still striving to keep costs down in a decidedly uncertain business climate. And, even though you’re striving to be seen as a valued, senior member of your management teams, the enterprise perception of how much IT contributes to a competitive edge is decidedly mixed.

It’s that time of year when the press is filled with the latest IT predictions for the coming year. A couple of articles and surveys caught my attention as they relate to the unspoken imperative of connecting to the business to drive the business for competitive advantage versus just operate the business. This practice, while not called out, is Business Service Management and is the heart and soul of success for many of these initiatives.