Archive | July, 2011

Rise of BSM 2.0 out of the Fiery Failure of BSM Marketecture

Posted on 09 July 2011

“Data, Data Everywhere — Not a BIT of Intelligence Anywhere”

What is Business Service Management simply and why does it appear to have waned in discussion and answer the question has it failed, is the concept required, what’s new? Yes, the number one complaint in the market is still that IT does not understand the business, the level of frustration is rising and fuels the fire driving cloud computing and hosted services.

Tags: Business Service Management, IT Management Tools, Service Providers, Service Value, Transformation, Trends