The Hub Commentary_
Another nice piece from Forrester regarding business transformation and the roles of CIOs due to the ability for the business to buy their own technology. The real message is that the budget is being controlled by the business and less by the IT organization forcing IT to better communicate the value of underlying technologies and how they will help in growing the business. The focus has to always be on the business even when it is internally focused projects.
In order for this transformation to be successful, there is the emerging role of Service Managers requiring tools and management as services rather than technologies measuring services in real time as to their value to the business and how they are performing. Thus this incorporates the measuring of the mixed environment of internally provided services and those that are coming from external service providers.
The service providers create competitive pressures for IT to begin this transformation sooner rather than later in working with the business to begin driving growth of the business with technology. IT must become agents change and take the leadership role in driving this transformation.
Are you are driver or rider?
As you may know, I recently was named the Research Director for our CIO team — a team of highly accomplished and experienced analysts at Forrester. One of our first tasks as a team was to define the current changes in the technology and business landscape and develop a cohesive view of what this means for the role of CIO. (Read Full Article…)