Transparency In The Cloud, Part III: 2 More Questions to Ask Every SaaS Provider – SaaSBlogs

Posted on 19 April 2011

The Hub Commentary_

Flexible pricing and flexible services (or features), both great questions to explore as Matt describes.  However, the reason some software and services are more suitable in an as-a-Service model is because it is standard.  The pricing is cheaper due to economies of scale created by sharing the same service with many.

The more one off it needs to become, the less suitable it is for an as-a-Service model.  Highly custom engagements are really more in line with standard outsourcing services.  I highly encourage organizations to embrace the SaaS model and adopt the standard services as lower cost options and put the cost saving toward their value add services to grow their businesses as I wrote in a previous post defining services for value.

I do not disagree with the author, the questions are worthy to explore to understand what is configurable in terms of the service and pricing, however, realize there is a difference between configuring and customizing.  Customizing comes at a high cost, just as it does in software to service and support it as a non-standard.

Do you configure or customize your cloud services?



Continuing on the theme of Parts I and II, this article provides two more questions that all consumers of B2B SaaS should ask their providers.  While the questions in Part II were centered around providers’ ability to maintain speedy and reliable service, the remaining questions focus on their ability to be flexible in pricing and customization of their offering.  (Read Full Article…)

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