The Hub Commentary

Do your customers have more visibility into your end-to-end management processes than you do?  You’re probably not alone…

Randy

In dealing with a service provider, I found that I have more visibility into the process they are providing than they do. That’s pretty sad. Part of me wonders if they’ll call me up and say, “David… what do you see from your view? Tell us, because we can’t see the whole thing.”  Read full article