When the customer has end-to-end visibility, and you don’t – Gartner

Posted on 03 April 2011

The Hub Commentary

Do your customers have more visibility into your end-to-end management processes than you do?  You’re probably not alone…


In dealing with a service provider, I found that I have more visibility into the process they are providing than they do. That’s pretty sad. Part of me wonders if they’ll call me up and say, “David… what do you see from your view? Tell us, because we can’t see the whole thing.”  Read full article

Website Pin Facebook Twitter Myspace Friendfeed Technorati del.icio.us Digg Google StumbleUpon Premium Responsive

This post was written by:

- who has written 13 posts on Business Service Management Hub.

Contact the author