Business Service Management Hub

When the earthquake and tsunami devastated Japan on Friday afternoon, it was a shocking and horrible event, yet many sophisticated monitoring systems kicked in. They couldn’t prevent the disaster, but in some instances they provided early warnings for others in harm’s way from the tsunami and data collected could help us better prepare for similar events in the future.

Social media marketing to your customers is a no brainer and makes sense. Use within the organization becomes sticky as the article points out regarding broadcasting to the external world, internal projects. So what is the answer to leveraging this real-time communication trend within the organization?

It’s easy to think that cost transparency benefits users more than IT, but both sides benefit when costs are laid out in a clear way.

The IT Skeptic has an interesting post regardi ng service levels, running IT as a business, business service management practices. I’ll cut to the chase on my views on these topics: internal IT SLAs are meaningless when after the fact reporting the score, IT is not a business and IT is not a profit center.

Nice article to take heed to as we ebb and flow with new technology. A doesn’t pass that I don’t read an article regarding bringing the mobile devices to the workplace and expecting support as an example. Business service management practices have to govern the cost and business value of doing so or we end up spending more to support without a business value.

Business service management practices have always known business and technology are one and not ‘and’ one to another. Designing services above the silos based upon desired business outcomes is absolutely the right approach, I wholeheartedly agree with Randy’s assessment and this has been at the heart of all business service management projects and practices.

As your computing environment grows increasingly heterogeneous, it becomes increasingly difficult to manage. Business Service Management can help.

Consumer technology trends will always push that of the internal IT organizations. The next generation of workforce I think of as the “me generation”. Where is the business service management practice and service value?

Get the most out of virtualizing your desktops while still maintaining control to service and support the end user by applying business service management practices.

This is a great article and the biggest cliche of them all that I would add to include, “Align IT to the Business”. Do we say, align sales to the business or align investment banking to the business or align claims processing to the business or distribution of product to the business? Why is IT different? IT is the power of the business, they are not separate.

In many of my business service management posts I’ve spoken about right sizing your service responses and not all services are created equal. After reading Ken’s post on the BSM Review and the Monday I have had, I think that my comments might not be interpreted as I intended them.

I’ve worked with many IT organizations on telling the story and building the case for IT automation in terms of the business story and support of a business service management practice.

When Box.net got a $48 boost from venture capitalists, it might have signaled that enterprise software is about change in a big way.

Microsoft was showing off a cloud monitoring tool created using Silverlight during the CeBIT conference last week.

The survey says 7% of IT buyers plan to buy iPad Tablets in Q1 2011 not as a replacement to laptops, but more experimental. Business service management practices will help you define value from new technologies.

iPad Friday I think. As I discussed in the previous post, the cost and value for business purpose will have to be weighed before mass deployment takes over.

Adopter or climber? Hmmmm I have to laugh, sometimes I am, rarely though and I’ve spent my career in the technology field.

Microsoft Windows Intune, a new cloud- and web-based PC monitoring tool is helping bring Business Service Management concepts into the mainstream.

T spends >85% of its time just keeping the lights on. Those who will lead their industries next year are realigning how IT works, taking advantage of automating tools and applying resources toward the development, deployment and operational support of new and innovative services for the customer. Business service management practices have become the imperative this year rather than the “nice to have”.

Business service management practices will help you to realign resources to apply in-house resources to the growth opportunities and leverage the cloud for the exceptional computing situations.