The Hub Commentary_
Business service management practices have always known business and technology are one and not ‘and’ one to another. Designing services above the silos based upon desired business outcomes is absolutely the right approach, I wholeheartedly agree with Randy’s assessment and this has been at the heart of all business service management projects and practices.
Measurements – if you cannot measure it, it may not be worth monitoring and managing, let the business outcomes be your measuring guide.
Mapping – now map your underlying infrastructure to the top line services.
Automation – what automations and improvements can you make to the supporting infrastructure that will improve the top line outcomes.
Innovation – look at how applying new technologies can improve the capabilities in driving top line outcomes.
This is the transformation that the data center will need to move through in the coming year with a concept that is not new, business service management.
Is you data center IT or Business focused?
Stop designing IT architecture around applications and start designing for business outcomes, says Forrester’s Randy Heffner. He shares five key questions to get you started. (Read Full Article…)