The Hub Commentary_
This is a great article and the biggest one of them all that I would add to include, “Align IT to the Business”. Do we say, align sales to the business or align investment banking to the business or align claims processing to the business or distribution of product to the business? Why is IT different? IT is the power of the business, they are not separate.
Many of the cliches listed are because IT is not operating as part of the business. For example 2 & 3, one where legacy processes define how things are delivered and one where it was likely over customized for a commodity process. Another favorite of mine is the final #8, buying just because it comes from a big name regardless of cost. All of these tell me that there is no business service management practice in place.
If IT were part of the business and operated as part of the business, most of these cliches would not exist.
I challenge you to become part of the business and make business decisions and the cliches would evaporate, service quality would improve and IT would start looking at driving revenue rather than looking for scapegoat cliches. However, I post this as there is tongue in cheek humor to the article for a Monday!
How are you removing the IT cliches?
Now that another season of NFL games has come to an end and our national summer pastime is about to begin, it’s time to swap one set of cliches for another. Sports broadcasting is replete with cliches—nice, comfortable, familiar, predictable phrases that connect current sports fans with previous and future generations of sports enthusiasts. (Read Full Article…)