The Hub Commentary_
I agree with the categories and the applications. Think about those that are commodity and easily defined in a box and easily outsourced. IT has a hard time doing this and evolving roles as they adopt business service management practices. It’s about categorizing the services and defining the appropriate deployment option.
IT management and many of the monitoring fuctions are easily suited for SaaS offerings where the knitting together of the data from multiple vendors and/or in-house options are suited for the value-add of IT as the role evolves to a service provider. The end-to-end service performance is the responsibility of IT and will require an integration platform strategy going forward to stitch together the fabric of service providers and in-house services as an end-to-end service to the business.
SaaS is a deployment option, it is the categorization of your services that should drive the appropriate deployment options.
How are you using and measuring your SaaS options?
SaaS will steal the show in certain categories but remain a bit player in others, Forrester research shows. Here’s a look at how SaaS will affect IT management tools, ERP applications and more, for the next two years. (Read Full Article…)