Archive | March, 2011

Is SLA Nirvana Achievable?

Posted on 31 March 2011

While we strive for the ultimate protection with service level agreements (SLAs), the fact is that there are legal, technical and social limitations that make that impossible — for now.

Tags: Business Service Management, Cloud Computing, info360, IT, Service Level, SLA

IT – Social Media – Marketing – CIO: Who Owns Social Media?

Posted on 31 March 2011

I took a test on today to clear my head from other more distressing work details.  I’ve been in the deep end of the social media swimming pool for the past 90 days and I’ve read many interesting articles, books, blogs, you name it on social media and inbound marketing.  I’ve also read my […]

Tags: Business Service Management, CIO, IT Management, Marketing, Social Media

How Do You Tell if the Cloud is Greener?

Posted on 30 March 2011

While there’s plenty of room to debate the energy efficience of one type of computing over another, when you include it as part of your overall measurement process, it leaves less room for argument.

Tags: BSM, Business Service Management, Cloud Computing, Enterprise IT, Green IT

Cisco gets cloud service portal with newScale purchase

Posted on 29 March 2011

With its purchase of software vendor newScale today, Cisco bought the ability to give customers a self-service portal environment that’s easy to deploy.

Tags: Business Service Management, Cisco, Cloud Computing, IT Management, newScale, Private Cloud, Service Portal

Microsoft Announces Mobile Management Tool for iPhone, Android & More

Posted on 27 March 2011

Microsoft released a Beta of System Center Configuration Manager 2012 with a twist. It not only monitors Windows devices, as you would expect, it also lets you monitor iOS, Symbian and Android devices, which represents a big (and welcome) departure for Microsoft.

Tags: BSM, Business Service Management, Enterprise IT, Microsoft, Microsoft Management Summit, Mobile, Monitoring, System Center Configuration Manager 2012

Top Reasons We Have Not Reached SLA Nirvana – Yet

Posted on 27 March 2011

Why aren’t we at Service Level Agreement (SLA) nirvana? I mean really, we have had SLA tools for 10, 15 years or more. You probably have 1 or 10 or more tools that measure SLAs, of which most probably aren’t used. Why aren’t all of our data centers, applications, servers and everything else just numbers on some dashboard that we just glance at to make sure everything is good to go and that we are open for business?

Tags: Availability, Business Service Management, IT Management Tools, Monitoring, Performance, Service Level

Cloud CIO: 3 Private Cloud Use Case Scenarios – CIO

Posted on 24 March 2011

Bernard has put out a great piece for operations and development teams pragmatically discussing the development, implementation and operations of cloud projects. Development of new services is the fit for new technology, otherwise, it becomes disruptive and costly to the whole of the IT organization. Business service management practices help you weigh the costs and value.

Tags: Business Service Management, Cloud, Transformation, Virtualization

Thinking About Early Warnings

Posted on 24 March 2011

What if you could use monitoring tools to prevent outages before they happened?

Tags: BSM, Business Service Management, IT, Monitoring, Prevention

Forrester’s IT Forum 2011 Puts You In The Driver Seat – Forrester

Posted on 23 March 2011

While this is more of a post promoting a conference, I have had many conversations with co-workers of late while working on how we speak about Business Service Management and how do we break it down into simple speak and most of all why is it relevant.

Tags: Business Service Management, Forrester, IT Management, Service Value, Transformation

Cloud’s Next Benefit: Helping Companies Grow – Baseline

Posted on 22 March 2011

Accenture research indicates 40% of all cloud knowledgeable business will use the cloud to drive new revenue over the next 5 years. Smart IT executives are putting their business service management practices in place to support new services today.

Tags: Baseline, Business Service Management, Cloud, Growth, Trends

VMware brings virtual machine monitoring to iPad

Posted on 21 March 2011

VMware brings monitoring to the iPad with a new app that lets IT pros monitor their servers and virtual machines from an iPad app.

Tags: AppStore, BSM, Business Service Management, iPad, Monitoring, VMware, VMware vSphere, Windows Intune

CIOs Should Know that IT Is IaaS – Cloud Computing Journal

Posted on 21 March 2011

I agree with Don and his summary of this topic as it hits the core of any business service management practice – it isn’t IT and then the Business, IT is the business.

Tags: Business Service Management, CIO, Cloud Computing Journal, Competition, Infrastructure-as-a-Service, Innovation, Transformation

Analyst: ‘Enormous’ Regulatory Risk For AT&T/T-Mobile Deal – Forbes

Posted on 21 March 2011

The ebbs and flows of break-up and re-marry are alive and well in the Telecomm sector. While this is interesting in the telco industry, I hear you asking, “Michele, what does this has to do with Business Service Management?” It’s one sentence buried right in the middle of the article, lack of competition brings , fewer choices, higher prices and less innovation.

Tags: Business Service Management, Competition, Forbes, Service Providers, Telecomm, Transformation

CIOs Need to Make Mobile-Social-Cloud Fit

Posted on 21 March 2011

Rather than fighting the growing trends of mobile, social and the cloud; find a way to make it work for you using systems you already have in place whenever possible.

Tags: Business Service Management, Cloud, Enterprise IT, IT, Mobile, Social, Trends

IT in 2011: We’re Managing Information-Not Just Technology-CIOInsight

Posted on 16 March 2011

In the next 12 months the Corporate Executive Board predicts that one of the driving IT trends includes the end-to-end views of managing technology as business services. The complexity of the environment is turning business service management practices into an imperative versus a nice to have.

Tags: Availability, Business Service Management, End-to-End View, Performance, Service Value

Cloud Computing: A Sustaining or Disruptive Innovation? – CIO

Posted on 16 March 2011

The Hub Commentary_ Today, I might agree that Cloud is somewhat disruptive, but for the right vendors it will be sustaining.  The mere fact that Amazon led the charge to change the purchasing model indicates that there is a desire for change in the industry just as they changed online purchasing forever.  The conversation that […]

Tags: Business Service Management, Cloud, Innovation, Transformation, Virtualization

Virtual Business Service Management

Posted on 16 March 2011

I had a meeting with a customer the other day which was centered on virtualization and private cloud and a funny thing happened: it morphed into a Business Service Management (BSM) discussion. The discussion got me trying to put my arms around “BSM in a virtual environment” and what it means.

Tags: Availability, Best Practices, Business Service Management, Performance, Service Value, Virtualization

Understanding the Different Levels of Cloud Computing

Posted on 16 March 2011

In order to understand the impact of cloud computing on your organization, you need to understand the different types of cloud computing and how each one could affect your ability to monitor these services for your organization.

Tags: Business Service Management, Cloud Computing, Enterprise IT, IaaS, PaaS, SaaS

March Madness vs Office Productivity – Baseline

Posted on 16 March 2011

All things in moderation yes…but I’m convinced a healthy dose of “March Madness” can actually give a boost to office and employee morale and reduce some workplace tension.

Tags: Baseline, Business Service Management, Performance

Monitoring the Internet in Japan After The Disaster

Posted on 15 March 2011

At a time when it’s a crucial communications channel, remarkably Japan’s internet backbone continues to operate in spite of the conditions on the ground.

Tags: Disasters, Internet, Japan, Keynote Systems, Monitoring