Business Service Management Hub

While we strive for the ultimate protection with service level agreements (SLAs), the fact is that there are legal, technical and social limitations that make that impossible — for now.

I took a test on SearchCIO-Midmarket.com today to clear my head from other more distressing work details.  I’ve been in the deep end of the social media swimming pool for the past 90 days and I’ve read many interesting articles, books, blogs, you name it on social media and inbound marketing.  I’ve also read my […]

While there’s plenty of room to debate the energy efficience of one type of computing over another, when you include it as part of your overall measurement process, it leaves less room for argument.

With its purchase of software vendor newScale today, Cisco bought the ability to give customers a self-service portal environment that’s easy to deploy.

Microsoft released a Beta of System Center Configuration Manager 2012 with a twist. It not only monitors Windows devices, as you would expect, it also lets you monitor iOS, Symbian and Android devices, which represents a big (and welcome) departure for Microsoft.

Why aren’t we at Service Level Agreement (SLA) nirvana? I mean really, we have had SLA tools for 10, 15 years or more. You probably have 1 or 10 or more tools that measure SLAs, of which most probably aren’t used. Why aren’t all of our data centers, applications, servers and everything else just numbers on some dashboard that we just glance at to make sure everything is good to go and that we are open for business?

Bernard has put out a great piece for operations and development teams pragmatically discussing the development, implementation and operations of cloud projects. Development of new services is the fit for new technology, otherwise, it becomes disruptive and costly to the whole of the IT organization. Business service management practices help you weigh the costs and value.

What if you could use monitoring tools to prevent outages before they happened?

While this is more of a post promoting a conference, I have had many conversations with co-workers of late while working on how we speak about Business Service Management and how do we break it down into simple speak and most of all why is it relevant.

Accenture research indicates 40% of all cloud knowledgeable business will use the cloud to drive new revenue over the next 5 years. Smart IT executives are putting their business service management practices in place to support new services today.

VMware brings monitoring to the iPad with a new app that lets IT pros monitor their servers and virtual machines from an iPad app.

I agree with Don and his summary of this topic as it hits the core of any business service management practice – it isn’t IT and then the Business, IT is the business.

The ebbs and flows of break-up and re-marry are alive and well in the Telecomm sector. While this is interesting in the telco industry, I hear you asking, “Michele, what does this has to do with Business Service Management?” It’s one sentence buried right in the middle of the article, lack of competition brings , fewer choices, higher prices and less innovation.

Rather than fighting the growing trends of mobile, social and the cloud; find a way to make it work for you using systems you already have in place whenever possible.

In the next 12 months the Corporate Executive Board predicts that one of the driving IT trends includes the end-to-end views of managing technology as business services. The complexity of the environment is turning business service management practices into an imperative versus a nice to have.

The Hub Commentary_ Today, I might agree that Cloud is somewhat disruptive, but for the right vendors it will be sustaining.  The mere fact that Amazon led the charge to change the purchasing model indicates that there is a desire for change in the industry just as they changed online purchasing forever.  The conversation that […]

I had a meeting with a customer the other day which was centered on virtualization and private cloud and a funny thing happened: it morphed into a Business Service Management (BSM) discussion. The discussion got me trying to put my arms around “BSM in a virtual environment” and what it means.

In order to understand the impact of cloud computing on your organization, you need to understand the different types of cloud computing and how each one could affect your ability to monitor these services for your organization.

All things in moderation yes…but I’m convinced a healthy dose of “March Madness” can actually give a boost to office and employee morale and reduce some workplace tension.

At a time when it’s a crucial communications channel, remarkably Japan’s internet backbone continues to operate in spite of the conditions on the ground.