Business Service Management Hub

Business service management will drive a careful balancing act between the short term save over the long term growth initiatives.

When you’re staring at network monitoring equipment all day, it’s easy to forget that there are real people behind those lights who depend on these services to get their jobs done. When services go down, even for a little while, it can have a major impact on productivity.

Are you driving service value into your organization with a business service management initiative?

As your company establishes both public and private cloud services, it’s going to be more crucial that you have ways to monitor this hybrid cloud because if something goes wrong, end users won’t care about the source of the service — only that it’s not working.

As a marketeer and IT professional, I’m not sure I see the connection between IT and social media unless the infrastructure is set up inside a business. I say this as someone who has spent a great deal of time in recent months both studying and deploying inbound marketing via social media technologies. As a business service management practice it relates in driving growth for the business, internally the technologies are useful in driving collaboration and efficiency, but only if there is value to the business for the objective of the practice.

I respect my friend JP, however, on this post I might have to push back a bit. Business service management isn’t really a single tool, nor is it ITIL, but the practice of aligning infrastructure as services to facilitate the cost and value discussion. That takes bringing many data points together to understand the infrastructure in a logical manner.

To the point of more with less and making the right investments. This goes to knowing your services, cost and value. All part of the practice of business service management and I agree we are at a tipping point for Open Source solutions and not just the collaboration, management tools too.

Classic read! Great humor for a Monday morning. Having spent most of my career on the Ops and Apps side of the house, I especially enjoy the “No” in innovation and security! While it is a funny read, it defines the business service management practice.

I have been asked over the years “what is the return of a business service management practice”. The answer is “it depends” on your environment, how much efficiency can be driven into it, how much consolidation, the list goes on. However, I know that is absolutely the answer everyone despises and I see the eyes roll.

Business service management practices have helped many organizations manage their IT infrastructure for the business services it supports and most importantly drives. In my post regarding Finding your Services, this is a first step to linking services to service value within the business.

This is the week of consumerization of IT and personal devices in the workplace. I have a couple of posts on the topic from the news yesterday and a blog article yesterday as well. Good business service management practices would suggest against supporting device of the day from the employees.This is the week of consumerization of IT and personal devices in the workplace. I have a couple of posts on the topic from the news yesterday and a blog article yesterday as well. Good business service management practices would suggest against supporting device of the day from the employees.

The Hub Commentary… Several good  insights into effective ways to quantify the cost, quality, and value of IT in a way the business understands. Randy ———————————– Recently, we brought together 60 CIOs and IT leaders from the Fortune 1000 for our bi-annual “CIO Technology Business Management Council” meeting. The purpose of this event was to […]

I’ve seen a bit in the news about support, the consumerization of devices in the workplace and virtual desktop infrastructures that has brought this post together. We seem to ebb and flow with new toys in the workplace and standardization of support. The plain truth is that the standard environment is the most cost efficient. If the role did not dictate that a given device be provided by the company to the individual, why would we assume we must support it? I understand it did not come with a capital expenditure and made the employee accessible, if they choose to be, however, it does carry a significant cost burden that is often overlooked.

I challenge folks to put on their strategic business service management practice hats when they approach extremely strategic projects like VDI. This is an area that has the large cost savings potential or biggest failure and money sucking projects.

Did you take advantage of the investment opportunity to grow your and reform your data center? Loosening of budgets and increased spending should be leveraged not just for your new toys, but should keep in mind that the new toys need to be managed and the management factors that service enable your data center should be baked in from the start and not an after thought.

This is the second offering like this I’ve seen in a week. The first was the British Airways announcement with the software and service provider vendor. This is a classic example of a shift in the market andcommoditization of some back office functions. Great examples of business service management functions and knowing which services are commodity for cost versus those that are value and differentiate your services in the market place.

I’m putting my money on Watson! After all the world’s most famous supercomputer runs on IBM’s high-performance, high-capacity Power servers and SUSE Linux Enterprise is the fastest operating system on POWER7. Let’s see how it all comes out on Feb 14th!

Business service management practices are about understanding your costs and the value of services to the business so that IT manages as services appropriately. I can hardly read an article these days that isn’t cloud or as-a-Service related. I enjoy these and the transformation it is driving as it is long over due for most IT organizations. When I wore an analyst hat and I would field inquiry calls regarding outsourcing, I would always start by saying you don’t outsource for cost savings. I find these days with the flexible payment and contract options that we are being short sided and seeing these offerings as the low cost option.

Open Source is gaining in adoption. I find this part of the business service management swell and transformation trend to evaluate the automation and driving down of operational costs to focus on the use of technology to drive business growth. Just look at “Watson” on Jeopardy, powered by SUSE Linux. It’s the Watson analytics that is relevant, not the cost of an operating system to drive it.

Social platforms in IT have actually been there, just as prevalent in the business. Most of us use a Wiki or some sort of shared collaboration and we update it with information as we come by it and correct information others have posted, etc. Most of us have been to Wikipedia at least once. The ability to manage massive amounts of data about devices in the work place becomes challenging as they become mobile, connected and disconnected through multiple forms of connections. Self service and social platforms are accepted forms of keeping many sources of the data up to date and accurate.