The Hub Commentary_
Good question, does IT lead innovation? It depends upon what you consider IT. Application development and infrastructure architecture tend to be the outward face of using technology for a new or improved service that drives quality with the customer experience and/or new revenue with a new service. However, while data center operations is often an afterthought, they should be part of the plan and build to insure success.
While data center operations does not develop new services and architecture, there is opportunity here to apply good business service management practices. These practices illustrate quality customer experience and speed to market with new services with control over risk with service enablement baked into the services.
IT led innovation is a team effort between applications development, infrastructure and architecture and data center operations as a single cohesive unit.
The IT department won’t be able to lead business innovation projects if it has a bad reputation, says CA evangelist Steve Romero. (Read Full Article…)