The Hub Commentary_
Classic read! Great humor for a Monday morning. Having spent most of my career on the Ops and Apps side of the house, I especially enjoy the “No” in innovation and security! While it is a funny read, it defines the business service management practice.
Technology silos are not a service. It takes applications to develop, operations to manage and support and security to secure the environment. It also takes knowing the business objectives as the article uses an example with the marketing department going outside on their own. It all goes back to basics, what is your business, what are you selling, how do you grow that business, how do you support the business.
Security and operational support have to be baked into services and solutions as they are developed and services/solutions must be driven by the business objectives to provide the highest quality of service to your customers or offering new services, both driving revenue. One component does not work without the other, but when all are interlocked – organizations are successful. Then you have a business service management practice.
Is your IT business service enabling or multiple obstacles?
IT pros do battle every day — with cyber attackers, stubborn hardware, buggy software, clueless users, and the endless demands of other departments within their organization. But few can compare to the conflicts raging within IT itself. (Read Full Article…)