The Hub Commentary_

This is the week of consumerization of IT and personal devices in the workplace.  I have a couple of posts on the topic from the news yesterday and a blog article yesterday as well.  Good business service management practices would suggest against supporting device of the day from the employees.

The article covers the first major concern, security.  However, the most expensive component is rarely covered as we just expect the support desk has endless time and people to support anything and everything.  The cost of support will be high in a time IT is commoditizing and the support desk represents 10% of any operational budget.

Additional personal device support brings additional security practices, tools, etc. as does the support of the device.  The question comes down to is the additional cost burden, risk and risk mitigation practices worth the value they bring to driving business growth?

Commodity IT or business driver – which are you?

Michele

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Lack of control and security worries holding back support

IT departments at businesses across the UK are still cautious about supporting personal devices at work, due to worries about control and security, new research has revealed.  (Read Full Article…)