How to Improve IT Value Measurement – CIOInsight

Posted on 11 February 2011

The Hub Commentary_

Business service management practices have helped many organizations manage their IT infrastructure for the business services it supports and most importantly drives.  In my post regarding Finding your Services, this is a first step to linking services to service value within the business.

The article provides some simple, sound advice.  In fact, just last night I was speaking with a product manager about my days as a product manager and we always started new projects with a theme and objectives.  What part of the market were we driving to lead, meet or grow.  We balanced the must have customer quality as a small percentage and drove the largest portion of the spend on the next generation products that would both lead and grow the business.

IT is no different, it not a separate and distinct organization, it is the business.  It both operates and powers the business, but most importantly it must drive business growth.  Often times the case is IT spends no time looking for driving the business and concentrates solely on operating.  IT is becoming more and more of a commodity and those not driving growth and meeting the Service Value challenge in the coming year will be outsourced as the service providers know their Service Value.

Does your IT drive Service Value?  Do you know your Service Value?



You’ve heard it before. The CFO asks “how do we know what value we’re getting from IT?” The business line leader asks “How do I measure the value of IT to my P&L, not just help desk tickets closed?” The CEO asks “How do I know our IT spend is allocated to best support our objectives?”  (Read Full Article…)

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