The Hub Commentary
SaaS as the article describes is followed with a ton of hype in these days of the cloud and transformation to business service management versus the commodity at the lower level. The short term cost appeal with the subscription model and ease at which you can subscribe generates a lot of the hype. I believe in the model and again always suggest first going back to basics and identify your services and classify them giving you a sense of what you need to service and support.
Once you understand the value of a service to your business, you can start evaluating whether it is a commodity process or specialized, market differentiators for your business. Specialized services do not lend themselves well to these types of models. Well defined and common services/process es are well suited for these models and should be used for that purpose. In fact, they should be employed to drive standards into your organization and right size your service and support, which is hard to do from the inside once high levels of service have been delivered.
Another factor to consider is not all software was developed to be effectively used in a shared model and may not offer the economies of scale that a true shared service can offer. As the folks at Forrester indicate, the commodity management, monitoring and lower in the stack items are well suited for this model as they should be standardized and common so your valuable resources can focus on driving business growth with technology over monitoring “box on / box off” lights.
Given all the hype SaaS (software as a service) has garnered, you might be inclined to think every category of software will be delivered predominantly from the cloud at some point. Not so, says a new Forrester Research report. (Read Full Article…)