The Hub Commentary_
This article inspired me to write a full blown feature on the subject of vendor management, service level measurement/management/communication and basic business service management practices. The net of it, IT you own it – no shifting blame to others and no government intervention to set up terms and conditions. This is outsourcing, plain and simple – manage your provider.
Read the feature commentary in this post. I do predict there will be a very large outage in 2011, it will be a brand name company, there will be hype based headlines and buried deep in the article disguised in hype will be the root cause – poor contractual terms and conditions, poor vendor management and complete lack of service level measurement keeping perception in check with reality!
Back in December, after Amazon summarily pulled the plug on WikiLeaks using its servers for alleged violations of terms and conditions, the CTO of Fujitsu Technology Solutions wrote that the action constituted a serious threat to the business of cloud computing…. (Read Full Article…)