The Hub Commentary_

In my post today, Getting to Service Value, the principles I described regarding Business Service Management are put into action here with this CEO and CIO combination.  The business is/was changing and technology was/is being re-thought and deployed to change the business.

How are you changing your IT practices with the business?

Michele

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David Steiner, CEO, Waste Management Over the last few years, our customers’ needs have started to change. When you have customers coming to you for help achieving their zero-waste goals and the name of your company is Waste Management, you’d better think differently about your business model and services. We now have an upstream business unit that helps customers reach zero waste.”  (Read Full Article…)