Business Service Management Hub

SaaS has the ability to move the cost of supporting infrastructure and applications from the in-house staff to a service provider, but these are the commodity services. We have discussed in previous business service management posts that it is important to categorize services as value-add, differentiators or commodity, manage for cost.

Wow! We haven’t adopted or widely deployed the Cloud and are already asking where it goes. As I’ve said many times before as part of a business service management practice, it is a delivery vehicle and as part of defining services we must evaluate the best delivery vehicle for the service based upon cost and value to the organization.

Trend No. 4 “Server-centric to Service-centric”, predicts that architecture will shift from in-house servers to a distributed model in order to separate infrastructure, systems, applications and businesses processes from one another. Clear indications of commodity at the lower level and business service management practices at the top level.

Here is a humorous take on on a top 10 Business Service Management Implementation Best Practices, we’ve all been there and we hope you see the humor and best practices as a result:

Business service management practices going forward will incorporate right sourcing the environment providing flexibility and change within the environment.

Business service management practices will be at the heart of the great revolution in the data center in the coming years.

Social media will play a larger role in business service management strategy going forward as a new channel for driving revenue and interacting with customers.

I have worked with many customers to track service level agreements in their Business Service Management (BSM) implementation. I can honestly say that there is only one thing that all of the projects had in common: they were extremely difficult.

Sneak peak into an upcoming Harvard Business Review story on decisions your IT staff should not be making.

Great article describing the business service management practices that all organizations should be looking at and going through as the industry is at a tipping point with new technology and an explosion of service providers. There is no difference between IT and the business, it’s just the business as the article states.

Do you reward your heros or your service analysts? Putting business service management practices in place to know your service value will move you from hero to service provider.

The Hub Commentary_ Surprise cloud leaders in the F500 multi-billion revenue organizations.  These organizations are listening to their businesses and building private clouds with their vendors and learning to save and drive growth with appropriate capacity.  Understanding and driving service value into their organizations and business service management practices to reap the rewards of new […]

Mark McDonald of Gartner has hit the nail on the head – Playing for fun or Playing for Food? IT being insulated from the business and the external customer means they play for fun, no consequences for their actions. Business service management practices and understanding service value and being the power of the business would bring the risk / reward closer to home to most IT organizations.

The consumerization of IT is a trend that must be watched and leveraged to grow the business and not cost the business. Good business service management practices would evaluate each service for business value and thus cost, in this case support costs. Just because an employee makes the capital expenditure does not dictate the business should support it.

VDI provides lots of advantages for IT, but when used in combination with BSM, it can give you the full view of the network and underlying services to keep things running smoothly across the network.

We’ve all experienced moments when we had to eat our words or perhaps wish we could stop time and take something back that we said. Funny IT read on the Business Service Management Hub today.

Good question, does IT lead innovation? It depends upon what you consider IT. Good business service management (BSM) practices brings together applications, infrastructure and operations for success.

Mainframe COBOL still locks up most of the worlds computing power and it’s modernization is very much a business service management (BSM) practice in evaluating a modernization effort.

After a week of bad news about IT jobs, it might not be an exaggeration to suggest that future of IT could lie in monitoring using Business Service Management (BSM).

One of the advantages of private cloud computing is the ability to charge back for exactly the levels of service used, but your internal customers are so going to want some assurances and proof that your system is operating at full capacity.