Business Service Management Hub

Cash-starved. Fast-paced. Understaffed. Late nights. T-shirts. Jeans.

These descriptors are just as relevant to emerging tech startups as they are to the typical enterprise IT infrastructure and operations (I&O) department. And to improve customer focus and develop new skills, I&O professionals should apply a “startup” mentality.

One of the most interesting elements of any research project is to have the opportunity to speak with those in the IT “front lines” dealing with the challenges of the moment.

Not long ago, Forrester analyst James Staten wrote a report with the compelling title: You’re Not Ready for Internal Cloud.

Being that we’re at the start of a new year and all, I thought I’d launch the 2011 newsletter by sharing predictions from a variety of network and systems management vendor executives.

Many mergers don’t live up to expectations, because they stumble on the integration of technology and operations. But a well-planned strategy for IT integration can help mergers succeed.

The indisputable economic benefits of cloud computing for certain applications drive businesses to consider building clouds of their own, but they need to make sure they are prepared before jumping into the cloud.

Shadow IT has worried CIOs for decades. The practice is often defended as a source of innovation and a faster-than-normal way for users to get their jobs done but this off the radar technology use by employees presents serious dangers to the corporation ranging from increased security threats to compliance issues.