Business Service Management Hub

The conversation IT has with the business must change this year and this is the year of transformation predicted back in 2003 by Nicholas Carr in his Harvard Business Review article, “IT Doesn’t Matter”.  The cloud, virtualization and the growing number of service providers with as-a-Service options are the catalyst that will force this transformation […]

The Hub Commentary_ “Visionaries have an innovative and disruptive approach to the market, but their services are new to the market and are unproven,” Gartner  Yes, this does describe Amazon and EC2, but does that mean it is 2 steps behind the Leaders?  Not often are there times to truly innovate and redefine a market.  […]

I ran across this article the other day by Doug Mueller and it reminded me of the multi-layer Service Catalog.  I’m not sure if this is an actual term or not, but it’s a good description of what it is.  If you take a very large organization that is broken up into distinct areas such as the teams […]

The Hub Commentary The opening statement of the article says it all and what I heard is, “the technology and services are incompatible with our processes” and resistance to change and why I predicted the service providers will feast on data centers in 2011 in my predictions post and why I also predicted first in […]

The Hub Commentary__ Absolutely the jobs are shifting.  Technology and the monitoring, configuring and management of it is commodity.  Much of it could be run in the cloud, by a service provider, managed by SaaS offerings and open source – the choices are endless today in configuring the right sized and right sourced data center. […]

The Hub Commentary __ Beth’s opening statement regarding the Aberdeen findings sums it up, mid size organizations are under performing larger organizations.  Pick up the Fortune 500 list as I do each year and look at the top 5 in each industry.  There are 3 things that always standout: Those that lead, know how to […]

So you have a console that has your Business Service Management views.   You set up the views to show the key Services you are providing to your end customer(s) (EMail, Databases,  CRM, etc).  You somehow are bringing in monitoring data in order to light up the service views in order to show some type […]

If you are reading this, then there must still be some questions in your mind on what Business Service Management (BSM) is, I’m not going to give you the elevator pitch, there are lots of companies with different flavors of those, I’ll take another angle on it that might help. There is this large shipping […]

The Hub Commentary  __ A tweet pointed me to this post today and what a great post and analogy.  I, in fact, kick off most presentations by stating Business Service Management is EASY!  In fact, you hold the key to the most valuable insurance policy in your company.  Business runs on technology, it is commodity, […]

A true story, names not revealed to protect the innocent and a Dilbert in the making.  An illustration of Business Service Management, rather than a Wiki like definition, of technology impact and calculating costs and value. Early in my career, green and wet behind the ears, about 8 months into the job working the 4:00 […]

Managing the enterprise from a Service perspective, understanding the individuals parts that make up the entire service is a fundamental requirement.

New technology that removes hardware and thus tangible cost savings is always a short term win. Managing it long term is generally the afterthought. Not that I’m against the virtualization and more efficient use of hardware resources, I’m for it. I am encouraging of planning for the upfront service enablement of it with proper management, however.

Setting up a tool that performs some type of end user performance testing is not enough, it is a type of testing that provides a view of the end user experience of using a part of a specific service. Adding Service Level Management on top of the testing is still not enough.

I like to do searches on the internet from time to time to see the type of hits produced around specific terms such as Business Service Management and Cloud Computing.

Depending on where they stand in the overall environment, network and systems management companies hear different concerns from their enterprise IT clientele. Here’s a look at how the year will shake out in a number of different areas…

In our fifth business technology survey, executives say they want more immediate value from IT and forward-looking strategies from technology leaders that support growth and innovation.

Companies looking to go down the SaaS route will find that IT service management is a good starting point says Ovum.

Are you leading your organizations cloud roll-out or are you reacting to it? It is happening, better to lead than follow!

What does the post-recession IT world look like? More media will drive the need for more bandwidth, and a demand for Windows 7 upgrades and corporate use of personal smartphones will shape new priorities for IT.

It’s rumored that the Ford Model T’s track dimension (the distance between the wheels of the same axle) could be traced from the Conestoga wagon to the Roman chariot by the ruts they created. Roman roads forced European coachbuilders to adapt their wagons to the Roman chariot track, a measurement they carried over when building wagons in America in the 19th and early 20th centuries.