Archive | January, 2011
Posted on 24 January 2011
Interesting we swing from virtual stall over management tools and the year ahead holds data centers being designed with integration, systems management, hardware, end-to-end views in the planning and implementing. Good summation of trends in the market and keys to success.
Tags: Business Service Management, Cloud, Data Center Knowledge, Integration, IT Management, Trends
Posted on 24 January 2011
The Hub Commentary_ It’s that time of year for Gartner’s updated CIO Agenda and survey. 2011 promises to be a year of change for the brave that reach out and embrace it. On my personal blog I used the phrase, Technology without Imagination is Commodity – Technology with Imagination has Endless Possibilities! I find change […]
Tags: Business Alignment, Business Service Management, Cloud, Gartner, IT Management, Spending, Trends
Posted on 24 January 2011
The concept of Business Service Management and why it is good for IT (and the business) is reasonably understood by most people. The reality is that people tend to buy BSM solutions for the features it provides not just on the definition of BSM. For some organizations, a BSM product is purchased within […]
Tags: BSM, Business Service Management, IT Management, IT Management Tools, ITSM Solutions, Service Level
Posted on 21 January 2011
IT, what are you waiting for? Compete with the Service Providers today! This is the year to re-tool and invest in your data center of the future. The Service Providers are – Are you?
Tags: Business Service Management, ComputerWorld, IT Management, IT Management Tools, Spending, Trends
Posted on 21 January 2011
All great news! IT time to line yourself up as a service provider and compete for your data center business. IT can do it cheaper than the service provider who has to build in margin, however the question remains, can IT do it faster and better than the service providers?
Tags: Business Service Management, CIO, Service Providers, Survey, Technology
Posted on 21 January 2011
Earlier this year I suggested a prediction regarding the waning discussion of ITIL and this week I expanded upon that prediction in a post, “ITIL will be the end of ITIL”. The same day I posted my discussion, I received my brochure for the HDI Conference where Malcolm Fry is set to speak on “What’s up with ITIL?”. The description starts with questions regarding the dying of ITIL, what’s going on, etc. Defense – first indication that a wave is starting to swell in the market.
Tags: BSM, Business Alignment, Business Service Management, CIO, Cloud, ITIL, Service Level, Service Providers
Posted on 20 January 2011
Ok, I know you are asking, Michele what does this have to do with BSM? It’s one of those fun articles I just couldn’t pass on as an old COBOL programmer.
Tags: Business Service Management, CIO, Cloud, COBOL
Posted on 20 January 2011
The theme of driving growth, innovation and value based upon the customer experience continues. 2011 will be a year of innovation and next year’s Fortune 500 list will see organizations swap places for the lead of their industry. Very refreshing to see focus on technology again for innovation over back office automation.
Tags: Business Alignment, Business Service Management, CIO, Cloud, Innovation, ITIL, Service Value
Posted on 20 January 2011
In order to understand the overall health of a service, it requires several management tools such as network monitoring (device up/down, switches, etc), device (CPU, Memory, disk) monitoring, application (logs, SNMP, etc) monitoring, etc. The common approach is to use more than one tool such as EMC SMARTS, IBM Netcool, BMC Patrol, home grown monitoring […]
Tags: Best Practices, BSM, Business Service Management, Integration, IT Management, IT Management Tools, NetworkWorld
Posted on 19 January 2011
Tobin and I had the opportunity to speak with a new friend, Bojan Simic, yesterday of TRAC Research. We shared thoughts on what is required to deliver Business Service Management (BSM) and help organizations communicate Service Performance thus Value to their organizations.
Tags: Analytics, Availability, BSM, Business Service Management, Integration, Performance, TRAC Research
Posted on 19 January 2011
Ahhh the yin and yang of new technology. The short sided cost saving and time saving view, we don’t have to buy and configure hardware and the longer term view of operationalizing the workloads by service enabling them to be supported.
Tags: Business Service Management, Cost Reduction, Virtualization, ZDNet
Posted on 19 January 2011
Time for ITIL. Year-end is always a good time to watch the predictions fly and I too had to add 4 to my friend Richard Whitehead’s post with his top 10. In my post I made a prediction that this would be the year that ITIL begins to wane as a topic of conversation for a couple of reasons.
Tags: Best Practices, Business Service Management, CIO, Cloud, IT Management, ITIL, Performance, Service Value
Posted on 18 January 2011
What does the midsize market know that the enterprise ignores? Nimble, think like a start-up, how do we we better serve our customers and how does IT communicate service performance and use technology to create great customer relationships……..
Tags: Business Service Management, CBR, IT Management, Performance, Quality, Trends
Posted on 18 January 2011
Here we go IT – another chance to redeem ourselves and service enable our infrastructure and take advantage of new technology. The business has cracked the door to invest in technology that will transform the business and new systems management tools…….
Tags: Business Alignment, Business Service Management, CIO, Cloud, Transformation, Trends
Posted on 18 January 2011
A lot comes to mind with a title like this one. So, let’s start by wiping away areas like politics and finances (except as they relate to IT), births, deaths, marriages and celebrities. In fact, there’s still a very long list of possibilities by just focusing on IT and everything that goes into managing and optimizing services – let alone all of the trends around cloud.
Tags: Automation, Business Alignment, Business Service Management, Cloud, EMA, IT Management, Spending, Trends
Posted on 18 January 2011
EMA has just collected some new data regarding how IT organizations are seeking to assimilate cloud services from a top-down, service management perspective.
Tags: Best Practices, Business Service Management, Cloud, CMDB, EMA, Trends
Posted on 18 January 2011
Below are some of the common reasons that CMDB implementations fail. They are in no particular order. Lack of Management Buy-in Face it, one group is going to be the buyer and installer of the CMDB, there are many other groups/departments that will be needed to help maintain the data as well as use […]
Tags: Best Practices, Business Service Management, Change, CMDB, CMS, Configuration, ITIL, ITSM, Trends
Posted on 15 January 2011
Free Summary – EMA Radar for Business Service Management: Service Impact Q3 2010 – Enterprise Management Associates
Tags: Availability, BSM, Business Service Management, CMDB, CMS, EMA, IT Management, IT Management Tools, Performance, Service Level
Posted on 13 January 2011
The Hub Commentary_ This is a really great read! I especially applaud and agree with the yin and yang of transformation. IT pushes back to change their job/role, but has the power. The business doesn’t have the technology power, but welcomes new and changing roles. The business jobs are usually those lost during automation and […]
Tags: Business Service Management, CIOUpdate, Roles, Service Enable, Service Performance, Service Value, Transformation
Posted on 13 January 2011
The Hub Commentary_ Well written piece and what this leads me to is that as services require updates or new service development begins in businesses, services will be evaluated as to the best deployment option. Those options may be to subscribe to a SaaS (Software-as-a-Service) provider for the full application and infrastructure with the low […]
Tags: Business Alignment, Business Service Management, Cloud, IT Strategy, The Huffington Post